Role Overview
We are seeking a Specialist Platform Engineer – BPM Platforms (Grafana/Appian) to join our HAI Platform Operations group within the Digital Platform Services group under the Global Technology Organization.
As the Specialist, Appian/Grafana Platform Operations (R2), you will deliver dedicated, hands-on operational support for our enterprise Appian platform, with a focus on monitoring ensuring high performance, stability, and data reliability across the organization. You will take the lead on critical configuration and deployment activities within both the Appian and Celonis Process Modeling (CPM) environments, ensuring seamless operation. Operating with significant day-to-day autonomy under broad supervision, you will also expand your technical scope by providing valuable back-up support for our enterprise Celonis platform. You will collaborate closely with Appian and Celonis engineering and Appian application teams, to troubleshoot complex issues, and maintain robust, high-performing platform capabilities that drive digital efficiency.
What will you do in this role
Provide hands on operational support for monitoring Appian and Celonis platforms.
Provide Grafana Engineering and Configuration support from Appian and Celonis platforms.
Provide backup support for Appian and Celonis platforms.
Collaborate closely with monitoring teams.
Transform raw operational, telemetry, and business process data into actionable, high-performance visual dashboards and proactive alerting workflows using Grafana.
Build and standardize an automated framework using Nobl9 to measure real-world user experience, protect error budgets, and automate reliability alerts.
Provide secondary operational support to maintain high availability performance, and rapid incident remediation across Appian Cloud and Celonis environments (Dev, Test, Stage, Prod).
Collaborating closely with technology partners (e.g., Appian, Celonis, AWS) to manage licensing, roadmaps, and support escalation paths.
Drive global operational excellence collaborating with cross-functional technical teams including; Product, Platform Engineering, Application Operations and Infrastructure groups.
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What Should you have
Bachelor's degree in computer science, Information Technology, Computer Engineering, or a related field; or equivalent work experience.
Hands on practical experience with Grafana and Nobl9.
Familiarity with Appian platform and Celonis CPM or Symbio administration.
Practical experience with public cloud platforms, Preferably Amazon Web Services (AWS), including Networking, Compute, storage and Security.
Familiarity with Python scripting language.
Primary Skills
Grafana and Python
Secondary Skills
AWS, Appian and Celonis
Preferred
Experience working in highly regulated industries (e.g., healthcare, pharmaceutical GxP, financial services SOX) is a plus.
At least 3 to 5 years of hands-on experience with Grafana.
Appian Administration certification or 3 years Appian administration experience.
Experience with Celonis Cloud platform (EMS/CPM).
Familiarity with broader monitoring tools, such as Dynatrace, Grafana, CloudWatch, or similar monitoring/logging solutions
This role represents an exceptional opportunity to lead and influence the future of BPM platforms within our organization. If you're passionate about leveraging cutting-edge technology to accelerate healthcare innovation and thrive in a strategic leadership role, we invite you to apply!
Who we are
We are known as well-known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
Additional location(s) Compensation Information
Required Skills
Grafana, Python (Programming Language)
Preferred Skills
Amazon Web Services (AWS), Appian (Platform), Celonis Process Mining
Current Employees apply HERE
Current Contingent Workers apply HERE
Secondary Language(s) Job Description
#MSDHYDIT
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation
Domestic
VISA Sponsorship
No
Travel Requirements
No Travel Required
Flexible Work Arrangements
Hybrid
Shift
Not Indicated
Valid Driving License
No
Hazardous Material(s)
n/a
Job Posting End Date
- 11/23/2026
- A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
