Run releases and production
Manage the full SDLC: requirement gathering and analysis, solution design and configuration, development and scripting, collaboration with testing and UAT teams, deployment via the Configuration Transfer Tool or equivalent, production release, and hypercare
Lead investigation and resolution of production incidents across application, API, data, identity, and network layers
Drive structured root-cause analysis and corrective actions to closure; improve monitoring, alerting, runbooks, and operational metrics so the next incident is shorter — or does not happen
Apply ITSM practices across Incident, Request, Problem, Change, Knowledge, and Release Management
Engineer and integrate
Build and maintain integrations between Signals, internal enterprise services, SaaS and cloud applications, and legacy systems, using APIs and middleware
Debug data-consistency and integration failures across APIs, event flows, and identity boundaries
Use cloud services and enterprise networking knowledge to diagnose and harden platform reliability
Support deployments, go-live readiness, rollback planning, and post-deployment stabilisation
Automate and use AI well
Automate repetitive operational work — triage, configuration comparison, checks, reporting, provisioning — with scripting and approved tooling
Drive AI initiatives that enhance scientific workflows for business users
Build internal AI-powered tools (e.g. a technical RAG chatbot) that accelerate team onboarding, troubleshooting, and self-service how-to guidance
Use AI-assisted tooling for log analysis, incident triage, investigation, and knowledge capture — and validate its output against real platform evidence before acting on it
Set technical direction
Serve as technical liaison with Revvity (the vendor) for escalations, defects, feature requests, enhancements, upgrades, and release coordination
Prioritise technical work with the Product Owner, and communicate risk, impact, and options to technical and non-technical audiences alike
Collaborate with cross-functional teams including Product Owner, Product Technical Lead, Quality Unit, infrastructure, and support
Mentor less experienced engineers and contribute to engineering standards and documentation
Work in a global, distributed Agile team following product model practices
Work in a regulated environment
Follow established validation, change-control, and documentation practices — our platforms are audit-sensitive, and we will train you on what that means in practice
Document configurations, processes, and troubleshooting guides to support knowledge sharing and compliance requirements
Identify security, access, and data-protection risks early and bring in security and architecture partners
What You Bring
4+ years engineering, operating, configuring, or owning production software platforms, SaaS solutions, or enterprise systems
Real production incident experience: you have been on the sharp end of an outage, led the investigation, and closed the loop afterwards
Strong understanding of the complete SDLC, from requirements through production release and hypercare
Solid debugging skills across the stack — application, API, data, identity, and network — with a structured approach to root-cause analysis
Working knowledge of a major cloud platform (AWS, Azure, or GCP) and of enterprise networking fundamentals (DNS, TLS, firewalls, proxies, connectivity patterns)
Scripting or development ability (Python or similar) for automation, and working knowledge of API and integration patterns, including RESTful services
Practical use of AI-assisted tools in engineering or operations work, with sound judgement about their output
Self-driven and proactive: demonstrated ability to identify opportunities, propose solutions, and execute independently rather than waiting to be asked
Clear written and spoken English, and the ability to work with distributed teams across Europe, the US, and India
Bachelor's degree in Computer Science, Engineering, Information Systems, or a life sciences field (biology, chemistry, biotechnology, bioinformatics, biomedical engineering, or similar) — or equivalent practical experience. We welcome scientists who moved into engineering
Nice to Have (Not Required)
We will teach you the platform and the domain. Any of the following is a bonus, none is a filter:
Experience with an ELN or LIMS platform, and in particular the Signals One Research Suite and its modules (Notebook, VitroVivo, Inventa, CD, Synergy) or the Signals Notebook REST API
Other scientific informatics platforms — LIMS, ELN, sample management — or specific products such as Benchling or ZONTAL
Familiarity with scientific data standards (SDF, HELM, chemical structures) or with laboratory workflows such as stoichiometry, assay data, or sample management
Observability tooling (Dynatrace, Grafana, Datadog, Splunk, CloudWatch or similar)
Infrastructure as code, CI/CD pipelines (GitHub, GitHub Actions), or containers
Additional languages and libraries: SQL, C#, PowerShell, Bash, Pandas, Streamlit
Experience in a regulated, GxP, or otherwise audit-sensitive environment, including 21 CFR Part 11 / Annex 11
Experience with AI/LLM technologies, RAG architectures, or building AI-powered internal tools
Experience with Agile/Scrum delivery; ITIL v4 Foundation, Six Sigma Green Belt, or similar certification
Life sciences, pharma, research, or manufacturing IT background
Advanced degree
What Success Looks Like
In the first 6 months you will
Co-deliver 2 Signals software releases to production alongside the existing team
Map current configuration, validation, and deployment processes end to end and identify improvement opportunities across them
Own and prioritise the Signals enhancement backlog, aligning vendor feature requests with business needs and release timelines
Establish yourself as the primary technical liaison with Revvity for feature coordination, escalations, and release planning
In the first 12 months you will
Deliver Signals software releases to production independently
Drive 2-3 vendor feature enhancements from requirement through production release, coordinating across Revvity, QA, and business stakeholders
Implement automated configuration promotion, reducing manual effort and deployment risk
Build and maintain a living enhancement roadmap that gives the Product Technical Lead and Product Owner clear visibility into pipeline status
Establish reusable automation (scripts, pipelines, dashboards) that reduces repetitive operational work across the team
Deliver an AI-powered knowledge tool (e.g. a chatbot) that enables team self-service for technical how-to questions
Why This Role
End-to-end ownership of a platform that directly enables drug discovery and development
A technical practice you get to shape, not inherit fully formed
Genuine mandate to automate and to apply AI tooling to platform and operations work
Prague-based team working closely with US and India engineering
What We Offer
Exciting work in a great team, global projects, international environment
Opportunity to learn and grow professionally within the company globally
Pension and health (Canadian Medical) contributions
Internal reward system plus referral program
5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport card, Vodafone, Raiffeisen Bank and Foodora discount programs
Up-to-date laptop and iPhone, parking in the garage, showers, refreshments
Competitive salary, incentive pay, and many more
Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!
The date shown below is the earliest possible closing date for this posting. However, we sometimes extend the job posting period as needed, so please feel free to apply anytime you see the "Apply" button available. You may also reach out to the recruiter directly via https://www.linkedin.com/in/badumtss/
Additional location(s) Compensation Information
Required Skills
Artificial Intelligence (AI), Cloud Computing, IT Networking, Production Troubleshooting, RESTful APIs, Scripting, Software as a Service (SaaS), Software Development Life Cycle (SDLC), Technical Leadership
Preferred Skills
CI/CD, Electronic Lab Notebook (ELN), GxPs, Laboratory Information Management System (LIMS), Pharmaceutical Industry, Scrum (Agile)
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation
No relocation
VISA Sponsorship
Yes
Travel Requirements
10%
Flexible Work Arrangements
Hybrid
Shift
Not Indicated
Valid Driving License
No
Hazardous Material(s)
N/A
Job Posting End Date
- 11/7/2026
- A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
