Cluster Head - Security & Investigation at Meesho · RolearchAll jobs
Meesho
Cluster Head - Security & Investigation
- Hyderabad, India · On-site
- Salary not published
- Posted 2 days ago
From Meesho's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
About the role
And, you’ll shape the experience of Bharat’s next billion e-commerce users.
What they ask for vs. your profile
Must have
- Supply chain
- Auditing
- Logistics
- Problem solving
- SOPs
Security operations
Stakeholder managementCase managementCustomer experienceRisk managementTraining and coachingYour match
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About the Team
- Being part of Meesho's Fulfillment and Experience (F&E) team, will zip you to the cockpit of our
- ever-burgeoning rocketship. And, you’ll shape the experience of Bharat’s next billion e-commerce users.
- We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We
- come with diverse skill sets and responsibilities ranging from running operations/support to managing
- the supply chain, and maintaining analytics.
- At Meesho, we’re trying to do what's never been done before – herald e-commerce into the tier-2, tier-3
- cities of India. Our team’s role in this ambitious mission is to reimagine logistics from the ground up
- completely. This means a host of "zero-to-one" projects (takers, anyone?) to build a supply chain that
- reimagines e-commerce, not just in India but globally.
- We focus on personal growth and fun at work just as much as we do on working hard. That is why, we
- have regular 1-1s virtual meetings, fun-filled monthly all-team catch-ups, and timely rewards and
- recognitions
About the Role
- As a Cluster Head - Security and Investigations at Meesho, you’ll run a Regional org focused on reducing
- Security incidents and identifying, reducing and resolving malicious losses and frauds on the ground.
- You’ll achieve it by forging strong collaborations with the Business and Operations teams, Operations
- partners and Sellers alike.
- You’ll work closely with the mentioned teams in order to serve our users better. To this end, you’ll also
- lead key initiatives, audits, formulating and implementing SOPs and deliver impactful projects to cater to
- security and loss prevention needs for the organization.
- Your guiding question in this role will be “How can we build an efficient, fraud-free, high on ownership
- and integrity supply chain, while keeping customer experience at max”. You’ll answer this question every
- day through owning the Security and Investigations charter for the Fulfillment and Experience, and
- Meesho at large.
Show the full description
What You Will Do
- Develop and Lead the Cluster Security and Investigations Charter for a Region comprising
- multiple states.
- Coordinate with stakeholders from Operations and Central Control tower, Legal, Trust & Safety
- and other relevant teams to design short and long-term security, loss and fraud identification
- and prevention strategies.
- Partner with Cluster and Area operations teams to mitigate risk of theft, fraud and other high
- impact incidents.
- Performing risk assessment of site & operation model and frame mitigation measures.
- Regularly do security analysis, and work with Central teams for setting the right SOPs across
- nodes.
- Conduct regular security and process audits on the ground based on central data inputs
- Close the audit exercise by ensuring corrective measures and action on the identified
- stakeholders (employees/delivery personnel/sellers/ops vendors).
What they ask for vs. your profile
Must have
- Supply chain
- Auditing
- Logistics
- Problem solving
- SOPs
- Security operations
- Stakeholder management
- Case management
- Customer experience
Risk management
Training and coaching