Primary Responsibilities
Document the SFDC ecosystem, including platform capabilities, business processes, system dependencies, and user requirements.
Map and maintain process catalogs, governance frameworks, and responsibility assignment matrices to support cross-functional ownership and accountability.
Support the enhancement and maintenance of SFDC playbooks, process documentation, and operating procedures.
Assist with regional deployment initiatives, including communications, SharePoint content management, training materials, and user adoption activities.
Partner with commercial, technology, and analytics stakeholders to identify opportunities for process optimization and platform improvements.
Support the development and implementation of governance models that align SFDC capabilities with business-critical processes and performance metrics.
Contribute to the evaluation and adoption of artificial intelligence-enabled capabilities within the SFDC ecosystem.
Monitor adoption, document improvement opportunities, and track deployment activities across regional business functions.
Required Qualifications
Bachelor's Degree in Business, Information Systems, Business Analytics, Computer Science, Engineering, Operations Management, or Finance completed within the last 12 months.
Experience through academic projects, internships, or coursework involving customer relationship management systems, business process documentation, project coordination, or digital transformation initiatives.
Proficiency in Microsoft Excel, PowerPoint, and SharePoint.
Experience documenting business processes, workflows, operating procedures, or governance frameworks.
Fluency in English, written and verbal.
Preferred Qualifications
Internship or academic experience using Salesforce.com (SFDC) or other customer relationship management platforms.
Experience with Microsoft Power BI, data visualization, or business performance reporting.
Exposure to artificial intelligence, automation tools, customer relationship management analytics, or digital adoption initiatives.
Experience supporting training, change management, communications, or system deployment projects.
Experience working in multicultural or regional business environments.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
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- This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
