Manages the process for deploying operating systems using Tanium, including updating images, creating and configuring task sequences, customizing pre-installation boot images, and building driver packages for various hardware types of operating system architectures;
Determines the methodology for installing and configuring client software on computers in the enterprise endpoint environment using Tanium, Intune or similar products;
Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts;
Develop methodology and process to plan, monitor, and record hardware and software assets to ensure compliance with licenses/entitlements/contracts and property accounting policies;
Oversee Audio/Visual capability across Medpace global conference room footprint using Microsoft Teams;
Manages handheld mobile device fleet using MDM; and
Stay current on emerging technologies and new capabilities in the market.
Qualifications
Bachelor's Degree in Computer Science or a related area, 5+ years of experience in management positions, including leading technical teams supporting a 24/7/365 environment;
7+ years of progressively responsible experience in an IT user or system support capacity;
Prior experience in project management, execution, and delivery to customers;
Microsoft Windows and MacOS system features, settings, and installation;
Skill in providing Tier III desktop incident support to end-users and assisting system engineers to resolve technically complex issues, drive remediation through in-depth analysis, and develop and document standardized processes;
Advanced working knowledge of Apple iPhone and Android mobile device interoperability;
Knowledge of Intune and Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and third‐party applications;
Active Directory, Group Policy, JAMF and their use for managing user and computer objects;
Requires high-level knowledge of Azure AD, Group Policy, Antivirus Management and MDM solutions;
Ability to understand and write scripts in PowerShell and/or VBScript;
Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS; and
Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.
Medpace Overview
Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.
Why Medpace?
When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.
Purpose-Driven Work
Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence
Collaborative Culture
Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
Leadership throughout Medpace is both accessible and approachable
Continuous Growth & Development
Office based environment with on-site mentors
Defined career paths with clear advancement opportunities
Industry renowned onboarding and training programs designed to accelerate professional development
Ongoing training and continuous learning opportunities throughout your career
An environment that encourages employees to influence change, contribute ideas, and grow quickly
Other Employee Benefits
Competitive compensation programs that recognize and reward performance
Comprehensive health, wellness, retirement, and PTO benefits
Office based culture with occasional WFH that provides flexibility for eligible positions after training
Company-sponsored social events and intramural sports
Cincinnati Headquarters Experience
A modern corporate campus designed to support collaboration and productivity
Multiple on-site dining options in the heart of Madison Square
Free on-site parking
Convenient access to on-site 24-7 fitness and wellness facilities
What to Expect Next
A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.
Manages people, processes, expense and project budgets, performance management, compliance activities, and associate development as required by the job;
Coach, mentor and develop required skills, capabilities and behaviors of Engineering Team;
Provides technical leadership and recommendations for best practices to senior management regarding Endpoint Management and configuration with Medpace’s Microsoft Intune, Microsoft 365, and Azure environments;
Directly manage the global purchasing and forecasting of end-user workstation and peripheral purchases in accordance with the demands of Medpace’s new hire needs and refresh program requirements;
Recommends and implements improvements to desktop architecture and design or redesign;
Develops and maintains standard configuration of golden images for deployment into the virtual and physical desktop environment;
Manages the process for deploying operating systems using Tanium, including updating images, creating and configuring task sequences, customizing pre-installation boot images, and building driver packages for various hardware types of operating system architectures;
Determines the methodology for installing and configuring client software on computers in the enterprise endpoint environment using Tanium, Intune or similar products;
Manages application and software updates, including packaging standard applications, publishing applications to the software catalog, and creating custom packages and scripts;
Develop methodology and process to plan, monitor, and record hardware and software assets to ensure compliance with licenses/entitlements/contracts and property accounting policies;
Oversee Audio/Visual capability across Medpace global conference room footprint using Microsoft Teams;
Manages handheld mobile device fleet using MDM; and
Stay current on emerging technologies and new capabilities in the market.
Bachelor's Degree in Computer Science or a related area, 5+ years of experience in management positions, including leading technical teams supporting a 24/7/365 environment;
7+ years of progressively responsible experience in an IT user or system support capacity;
Prior experience in project management, execution, and delivery to customers;
Microsoft Windows and MacOS system features, settings, and installation;
Skill in providing Tier III desktop incident support to end-users and assisting system engineers to resolve technically complex issues, drive remediation through in-depth analysis, and develop and document standardized processes;
Advanced working knowledge of Apple iPhone and Android mobile device interoperability;
Knowledge of Intune and Autopilot, and their use for managing features, settings, and configurations of Windows, Office, and third‐party applications;
Active Directory, Group Policy, JAMF and their use for managing user and computer objects;
Requires high-level knowledge of Azure AD, Group Policy, Antivirus Management and MDM solutions;
Ability to understand and write scripts in PowerShell and/or VBScript;
Understanding of wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANS; and
Ability to speak and write effectively, with emphasis on communicating technical issues to nontechnical audiences.
