Medpace
From Medpace's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
The Patient Concierge Coordinator will join a team working to establish and cultivate this global service offering at Medpace. This new service directly supports the patient in their journey of participating in a clinical trial through coordinating travel logistics on their behalf and reimbursing any out-of-pocket expenses. The goal is to provide a positive experience for the patient by easing the financial burden and coordination effort when traveling from their home to clinic. This position will be coordinating processes between several internal groups at Medpace and working with the technology team on website and integration enhancements.
Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
Work with the client and trial manager to create guidelines and parameters for each new study
New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
Onboard the clinic nurse for new sites
Liaising with patients (or patient’s primary caregiver/family member)
Coordinate logistics and translation needs with various outside vendors
Effectively plan for future visit needs and utilize efficiencies whenever possible
Track spending and prepare monthly usage financial reporting
Maintain effective and efficient communication
May be responsible for other projects and responsibilities as assigned
Some evening and or weekend work for patient travel emergency assistance
Bachelor’s degree
Knowledge and experience of global travel logistics, infrastructure and cost drivers
Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
Prior experience of working within a clinical research/healthcare setting
Spanish speaking is a bonus, however not essential
Effective time management skills, with a strong ability to manage multiple projects and timelines
Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
Determined and enthusiastic to embrace an opportunity within a new service
Team-player with a positive attitude and genuine love to support patients
Medpace Overview
Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.
When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.
Purpose-Driven Work
Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence
Collaborative Culture
Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
Leadership throughout Medpace is both accessible and approachable
Continuous Growth & Development
Office based environment with on-site mentors
Defined career paths with clear advancement opportunities
Industry renowned onboarding and training programs designed to accelerate professional development
Ongoing training and continuous learning opportunities throughout your career
An environment that encourages employees to influence change, contribute ideas, and grow quickly
Other Employee Benefits
Competitive compensation programs that recognize and reward performance
Comprehensive health, wellness, retirement, and PTO benefits
Office based culture with occasional WFH that provides flexibility for eligible positions after training
Company-sponsored social events and intramural sports
Cincinnati Headquarters Experience
A modern corporate campus designed to support collaboration and productivity
Multiple on-site dining options in the heart of Madison Square
Free on-site parking
Convenient access to on-site 24-7 fitness and wellness facilities
What to Expect Next
A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.
Main point of contact for the patient and clinic nurse to receive and fulfill travel and payment requests
Work with the client and trial manager to create guidelines and parameters for each new study
New study set-up activities: add to portal, set-up in finance, generate materials from existing templates, ensure proper regulatory filing and translations
Onboard the clinic nurse for new sites
Liaising with patients (or patient’s primary caregiver/family member)
Coordinate logistics and translation needs with various outside vendors
Effectively plan for future visit needs and utilize efficiencies whenever possible
Track spending and prepare monthly usage financial reporting
Maintain effective and efficient communication
May be responsible for other projects and responsibilities as assigned
Some evening and or weekend work for patient travel emergency assistance
Bachelor’s degree
Knowledge and experience of global travel logistics, infrastructure and cost drivers
Knowledge of the pharmaceutical clinical research industry and how participation in clinical trials affects patients, as well as clarity on the benefits of this support
Prior experience of working within a clinical research/healthcare setting
Spanish speaking is a bonus, however not essential
Effective time management skills, with a strong ability to manage multiple projects and timelines
Computer literacy and knowledge of Microsoft Office products (e.g., Word, Excel, Power Point)
Determined and enthusiastic to embrace an opportunity within a new service
Team-player with a positive attitude and genuine love to support patients
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