Chair Change Advisory Board (CAB) discussions and govern SAP release, deployment, and production change processes.
Establish operational KPIs, SLA reporting, executive dashboards, and service performance metrics.
Lead incident, problem, and service improvement programs to increase platform availability and operational maturity.
Define and execute runbook automation and self-healing operations strategies to reduce manual effort and accelerate issue resolution.
Partner with SAP Basis, infrastructure, security, application, and vendor teams to ensure operational excellence and compliance.
Drive continuous improvement initiatives focused on reliability, automation, service quality, and customer experience.
Basic Requirements
7+ years of experience managing enterprise SAP operations, production support, IT service management, or related technology environments.
Experience leading 24x7 operational support models and service delivery teams.
Hands-on experience with SAP Focused Run, SAP Solution Manager, or similar SAP operations platforms.
Experience managing SAP monitoring, incident management, problem management, and root cause analysis processes.
Experience leading SAP release management and Change Advisory Board (CAB) governance activities.
Strong knowledge of ITIL service management practices and operational controls.
Experience developing KPI, SLA, and operational performance reporting.
Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
Preferred Skills/Experience
Experience administering LMDB, System Monitoring, Alert Management, and advanced SAP operational analytics.
Knowledge of SAP Basis administration and enterprise SAP landscapes.
Experience implementing automation, orchestration, runbook automation, or self-healing operational capabilities.
Experience with observability platforms, AIOps, SRE practices, and enterprise monitoring tools.
Experience managing third-party service providers and offshore support teams.
Strong executive communication, stakeholder management, and operational leadership skills.
Experience leading large-scale operational transformation or continuous improvement programs.
Relevant SAP, ITIL, cloud, or service management certifications.
Travel / Work Environment / Physical Requirements
Limited travel may be required based on business needs.
Hybrid or remote work arrangements may be available based on organizational requirements.
Ability to participate in occasional after-hours support governance, major incident reviews, and release activities.
Ability to perform standard office and computer-based work activities.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
€66,000 - €110,000
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
