Workflow Governance & SLA Management – Monitor adherence to Pricing Operations service level agreements, maintain request tracking and workflow tools, and provide operational metrics and reporting for workload management and leadership visibility. Identify bottlenecks and recurring issues for process improvement.
Documentation & Knowledge Management – Create and maintain SOPs, process documentation, job aids, and training materials. Keep documentation current as pricing programs and price files evolve, and maintain centralized knowledge repositories that support onboarding and cross-training.
Quality Assurance, Audit & Exception Management – Maintain issue logs and exception tracking tied to pricing controls, assist with root cause investigation of pricing discrepancies, and ensure audit evidence and supporting documentation are retained in line with governance requirements.
Testing, Change Management & Continuity Support – Coordinate testing for pricing system enhancements and new workflows, document test scenarios and results, and support deployment readiness and change communications. Maintain continuity and coverage documentation to reduce key-person dependencies. Additional duties as assigned.
Minimum Requirement
Degree and typically requires 2+ years of relevant experience.
Education
Bachelor’s degree in Business, Finance, Supply Chain, Analytics, or a related field; equivalent experience considered.
Critical Skills
2+ years in pricing, sales support, operations coordination, business analysis, or a comparable process-driven role.
Proficient in Microsoft Excel, Word, PowerPoint, and Teams; experience maintaining trackers, reports, and dashboards.
Strong organizational, time management, and prioritization skills with high attention to detail.
Excellent written and verbal communication; able to coordinate across Sales, Purchasing, and Pricing stakeholders.
Ability to manage multiple priorities in a fast-paced operational environment.
Preferred Qualifications
Pharmaceutical distribution or B2B pricing operations experience; secondary wholesale a plus.
Experience with SLA management, ticketing, or workflow management tools.
Familiarity with pricing governance, operational controls, and audit documentation.
Experience writing SOPs, job aids, or training materials.
Exposure to SAP, SQL, Power BI, or Tableau.
Success Measures
Pricing requests routed accurately and completed within SLA targets.
Documentation current, accessible, and audit-ready.
Issue logs and exception tracking provide complete traceability.
Governance controls consistently followed.
Continuity documentation and cross-training plans maintained.
Sales and business partners report timely, transparent operational support.
Working Conditions
Environment – Remote (Work at Home); occasional travel to Las Colinas or Mason, OH.
Physical Requirements – Primarily computer-based work; no lifting requirements.
Salary: 61,100.00 - 81,400.00 - 101,800.00 USD Annual with 5% MIP
Target salary comp approx.~78-82K with 5% MIP
P2
This role is a hybrid position. The selected candidate is expected to work on-site at our Las Colinas office a minimum of two (2) days per week, with the remaining days worked remotely. Specific in-office days may be designated based on team needs and business priorities.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$61,100 - $101,800
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
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McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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