What You'll Do
Provide advanced support for Windows 10/11, macOS, iOS, and Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office apps.
Troubleshoot and resolve complex hardware and software issues involving Windows PCs, Macs, iPhones, iPads, printers, docking stations, mobile devices, and peripherals.
Deliver high-touch, discreet, and responsive support for executives and their assistants in onsite, remote, and hybrid settings.
Use monitoring, analytics, automation, AI-enabled tools, and trend analysis to identify risks and remediate issues before they affect users.
Apply an AI mindset by evaluating practical use cases, improving workflows, documenting responsible usage, and helping users adopt AI capabilities effectively and securely.
Manage incidents, requests, and problem records in ServiceNow or an equivalent ITSM platform while meeting established service levels and maintaining clear stakeholder communication.
Administer user accounts, permissions, and group memberships within Active Directory and Microsoft Entra ID (Azure AD).
Support device deployment, software distribution, patching, configuration, and compliance through Microsoft Intune, SCCM, Apple management platforms, and related endpoint tools.
Lead hardware refreshes, workstation deployments, technology upgrades, executive onboarding, and site support initiatives.
Collaborate with infrastructure, security, networking, mobility, Apple, Microsoft, and vendor teams to resolve escalations and improve service delivery.
Support executive meeting, video collaboration, and A/V needs, including visual team meetings, town halls, conference rooms, presentation readiness, and coordination with internal or vendor support teams.
Create technical documentation, knowledge articles, end-user guidance, and training materials that make complex technology easy to understand.
Mentor support engineers, share expertise, and convert repeat issues into scalable preventative solutions.
Basic Requirements
7+ years of experience in IT Support, Desktop Support, Endpoint Support, Field Support, Executive Support, or a related technical support function.
Enterprise experience supporting Windows 10/11, macOS, and iOS devices, including configuration, troubleshooting, updates, security controls, and interoperability.
Experience administering and troubleshooting Microsoft 365 applications and services.
Hands-on experience troubleshooting laptops, desktops, Macs, iPhones, iPads, printers, docking stations, and peripheral devices.
Experience with ServiceNow or a similar IT Service Management platform.
Experience managing users, groups, permissions, and access in Active Directory and Microsoft Entra ID.
Experience supporting endpoint management platforms such as Microsoft Intune and SCCM; familiarity with Apple device management and enrollment workflows.
Demonstrated ability to anticipate user needs, identify recurring patterns, and implement proactive or preventative support actions.
Practical understanding of enterprise AI capabilities, responsible AI principles, data protection, and ways AI can improve support productivity and user experience.
Strong problem-solving, executive presence, customer service, discretion, documentation, and communication skills.
Preferred Skills/Experience
Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
Experience supporting executives, executive assistants, or other high-touch user populations.
Experience supporting geographically distributed and multi-site enterprise environments.
Knowledge of endpoint security, compliance, conditional access, mobile device management, and device lifecycle management across Windows and Apple ecosystems.
Experience with Apple Business Manager, Jamf, Microsoft Intune for Apple devices, enterprise iOS enrollment, or comparable Apple management tooling.
Experience with software deployment, operating system imaging, automated provisioning, and zero-touch deployment.
Experience using AI assistants, automation, scripting, knowledge management, or predictive experience tools to improve support outcomes.
Familiarity with PowerShell, shell scripting, workflow automation, and API-based integrations.
Experience coordinating enterprise technology rollouts and hardware refresh projects.
Familiarity with executive A/V support, video conferencing, visual team meetings, town halls, room technology, presenter readiness, and live-event coordination.
Experience mentoring junior engineers or serving as a technical escalation point.
Knowledge of regulated environments such as healthcare, pharmaceutical, or other highly controlled industries.
Travel, Work Location & Physical Requirements
Ability to provide onsite support for assigned locations and occasional travel for projects, deployments, executive needs, site activities, meetings, town halls, or other executive technology events.
Ability to move and install desktop equipment, monitors, printers, and related technology hardware.
Ability to work in office, warehouse, clinical, or data-center environments when required.
May occasionally lift and transport IT equipment in accordance with company safety guidelines.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$100,400 - $167,400
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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