Establish and execute a multi-year maturity roadmap across people, process, and technology
Standardize operating models, governance, and service delivery frameworks (e.g., ITIL-based practices)
Build a culture of accountability, continuous improvement, and operational excellence
Automation, AI, and Operational Innovation
Drive adoption of automation (NetDevOps, AIOps, self-healing capabilities) to reduce manual effort and improve reliability
Leverage AI/ML for predictive analytics, anomaly detection, and incident prevention
Implement intelligent observability and event correlation to enhance signal-to-noise ratio
Champion “zero-touch” operations and continuous optimization of operational workflows
Service Delivery & Foundational Capabilities
Own the delivery and continuous improvement of core network services (LAN, WAN, Wi-Fi, Cloud Networking, Data Center Connectivity, Edge)
Define and manage service catalogs, SLAs/XLAs, and performance metrics
Ensure scalability, resiliency, and availability aligned with business requirements
Drive service standardization and simplification to improve adoption and supportability
Incident, Change, and Problem Management
Establish best-in-class Incident, Change, and Problem Management disciplines
Reduce mean time to detect (MTTD) and mean time to resolve (MTTR) through tooling, automation, and process optimization
Lead major incident response, including executive communications and root cause accountability
Drive systemic problem management to eliminate recurring issues and improve stability
Partner with engineering to ensure effective change planning, risk mitigation, and release quality
Cross-Functional Partnership
Collaborate with Network Engineering to operationalize new technologies and ensure supportability by design
Partner with Security teams to maintain compliance, risk posture, and incident response alignment
Engage application and business teams to align network services with business outcomes and user experience goals
Act as a key interface between operations, product owners, and executive stakeholders.
People Leadership & Talent Development
Build and lead a high-performing global team with a focus on capability development and future-ready skills
Drive talent strategy, including upskilling in automation, cloud networking, and AI-driven operations
Foster a culture of empowerment, innovation, and continuous learning
Align team objectives with organizational priorities and measurable outcomes
Metrics, Reporting, and Continuous Improvement
Define and track KPIs/KRIs to measure operational performance, service quality, and transformation progress
Provide executive-level reporting on operational health, risks, and improvement initiatives
Use data-driven insights to prioritize investments and drive continuous improvement
Benchmark capabilities against industry best practices
Other duties may be assigned as needed to meet Company goals
Minimum Qualification
12+ years in IT/Network Operations, with 5+ years in senior leadership roles
Proven track record of leading large-scale operational transformation programs
Experience implementing automation, AIOps, or similar advanced operational capabilities
Strong background in enterprise network environments (on-prem, cloud, hybrid)
Preferred Skills
Deep understanding of ITIL frameworks (Incident, Problem, Change Management)
Experience with observability platforms, automation tools, and network management systems
Strong business and stakeholder engagement skills
Ability to align technical operations with strategic business objectives
Data-driven mindset with focus on measurable outcomes
Leadership Competencies
Strategic thinker with execution discipline
Change agent with the ability to influence across organizational boundaries
Strong communicator with executive presence
Focused on outcomes, simplification, and continuous improvement
Success Measures
Measurable reduction in MTTR, incident volume, and repeat issues
Increased automation coverage and reduced manual intervention
Improved service reliability and customer satisfaction (SLAs/XLAs)
Successful deployment of AI-driven operations capabilities
Enhanced team engagement, capability growth, and retention.
Work Model / Physical Requirements
We are Flex and Connect with 2 days a week in office
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$151,200 - $201,600
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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