What You'll Do
Lead the end-to-end onboarding lifecycle for customers, suppliers, and trading partners, supporting more than 7,500 annual onboardings and future growth initiatives.
Drive onboarding cycle-time improvements, SLA attainment, implementation quality, and successful go-lives for high-value revenue-generating partners.
Lead production operations and service delivery across the EDI and integration ecosystem, including IBM Sterling, Axway, Oracle, and SAP PI/PO platforms.
Establish operational excellence measures focused on service availability, transaction success rates, incident reduction, customer experience, and service reliability.
Own strategic MSP and vendor relationships, including governance, performance management, contract compliance, KPI reporting, and service maturity initiatives.
Provide executive leadership for healthcare EDI standards, trading partner integrations, and compliance programs supporting HIPAA, DSCSA, CSOS, and related regulatory requirements.
Manage service financials, chargebacks, forecasting, and cost optimization across multiple business units while balancing operational performance and investment priorities.
Partner with CIOs, business leaders, customers, and external stakeholders through executive reviews, Voice-of-Customer programs, and strategic planning activities.
Basic Requirements
12+ years of professional experience with 4+ years of people leadership experience managing managers and/or large operational teams.
Experience leading large-scale EDI operations, B2B integrations, or trading partner management organizations.
Experience managing customer, supplier, or trading partner onboarding programs at enterprise scale.
Demonstrated experience leading MSP/vendor governance, SLA management, KPI reporting, and outsourced service delivery organizations.
Strong knowledge of healthcare EDI transactions, integration platforms, and operational support models.
Experience managing budgets, chargeback models, forecasting, and financial accountability.
Proven ability to influence executive stakeholders and lead cross-functional strategic initiatives.
Bachelor's degree or equivalent work experience.
Preferred Skills/Experience
Healthcare industry experience supporting pharmaceutical, distribution, supply chain, or provider business operations.
Expertise with IBM Sterling, Axway, SAP PI/PO, Oracle Integration technologies, or comparable integration platforms.
Knowledge of HIPAA, DSCSA, CSOS, and healthcare regulatory compliance requirements.
Experience supporting high-volume transaction processing environments and mission-critical production operations.
Experience leading digital transformation, operational excellence, automation, or continuous improvement programs.
Strong executive communication, negotiation, and stakeholder management skills.
Experience supporting RFP responses, customer growth initiatives, and revenue enablement programs.
Master's degree in Business, Technology, Operations, or related field.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$161,500 - $269,100
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McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
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