Department Overview
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. McDonald’s Global Technology is here to power tomorrow’s feel-good moments. That’s why you’ll find us at theforefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we are reshaping allareas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the bestand brightest from all over the globe, and they thrive in the space where feel-good meets fast-pace. Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team aredirectly enabling the Accelerating the Arches strategy.
Duties
The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants efficiently and effectively. The Senior Manager Tech Lead for Restaurant Technology will be responsible for the technical direction, strategy, overall adoption of versions of our POS software within our restaurants. Accountabilities & Responsibilities Establish a technical vision and strategy for restaurant products, specifically focusing on McDonald’s Point of Sale. Drive a technical direction for the product and lead a development team. Assist with critical transformation effort to modernize McDonald’s POS and reduce complexity and time to deploy Lead the output (quality and efficiency) of external vendor squads to ensure they are delivering to the standards required by McD Ensure the code development is in line with the architectural, quality and security standards and practices Maintain documentation standards for all software shipped by the team. Answer technical questions from the squad and stay accountable for technical solutioning Mentor junior TLs when applicable Assist and be the subject matter authority on features and capabilities to our development partners and other product teams to ensure alignment Coordinate and/or implement plans to ensure that technical solutions meet the needs of the business. Build and implement optimization experiments to validate and optimize features adoption Provide leadership to team members and peers by collaborating; articulating ideas and viewpoints to senior management, peers, and others; identifying and initiating projects; leading resources; driving the resolution of issues; and holding self and team accountable for results
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent experience
- 5+ years of technology experience required, .net experienced preferred
- Expertise on McDonalds POS system preferred
- 3+ years of Agile Product Management experience, preferably on customer-facing products leading agile development teams
- Significant software development experience, with knowledge of Agile software development processes
- Experience teaming up with team members across an at-scale, complex, global matrixed org setup
- Excellent understanding of latest development technologies
- Experiences with code refactoring, design patterns, iterative development, continuous deployment, highly scalable applications, and application security
- Experience in Agile Development, application of Agile techniques and delivery practices
- Strong communication skills with ability to explain complex technical decisions to non-technical collaborators
- A bias toward action and incremental improvements
- Strong quantitative analysis skills, analytics approach and skills in research and analysis
- A passion for driving an improved customer experience as well as a passion for improving operations
Compensation
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance. Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s longterm incentive plan. McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff,recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Salary Range
The expected salary range for this role is $171,550.00 - $214,437.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.
Additional Information
Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Nearest Major Market: Chicago
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