Key Responsibilities
Develop and maintain metrics and reporting to ensure consistent performance attainment. Manage customer order solutions activities to ensure the execution of business unit and/or customer specific service levels. Analyze and present critical risks, opportunities and other findings to senior leaders for executive action. Contribute to month end/quarter close activities as required.
Utilize critical thinking to draw upon professional experiences, market and industry knowledge, data, intuition, and then applies in decision making and direction setting. Provide oversight and support for problem solving, issues resolution, process improvement, and project support. Recommend, develop and implement programs and procedures governing the way customer service activities will be conducted. Identify and communicate potential solutions to anticipated risks and suggest potential responses, actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact.
Provide leadership, support and training opportunities to develop customer order solutions personnel.
Set annual goals and provide strategic planning to achieve departmental and functional goals that are aligned with business partner objectives. Regular monitoring and assessment of goals execution.
Act as liaison between the Customer Order Solutions organization and business unit leadership personnel within the Sales / Supply Chain organizations.
Required Qualifications
Level of Education and Discipline
Bachelor’s Degree in Business, Supply Chain or related. 10 years of experience in lieu of degree.
Possesses expertise in business environment
Capable for making business driven decisions under high pressure or in sensitive situations
Demonstrated problem solving skills
Worked under aggressive deadlines
SAP experience preferred
Experience - functional/industry/commercial knowledge, business acumen
12+ years Business experience required in Customer Service, Supply Chain (preferred)
2+ years supervisory experience (required) with leading and developing dynamic work teams or proven experience with leading initiatives that required leadership skills
SAP/ERP working knowledge (preferred).
Knowledge of Manufacturing processes, inventory management, warehouse and distribution.
Knowledge of the region-specific customer base for Food Away from Home, Flavors or Consumer segments
Interpersonal Skills - leadership, interactions, communication, influence
Excellent interaction, relationship management and customer service skills. Ability to work with internal and external customers to resolve issues and achieve positive outcomes.
Excellent negotiation and communication (both oral and written) skills with demonstrated ability to present and sell ideas to others
Excellent teamwork and ability to work effectively across business functions/ GBS teams.
Regular interaction with internal customers including Directors with Sales, Finance and Supply Chain. Daily interaction with business partners: Sales, Supply Chain (Demand/Supply representatives) within Plants, Distribution Centers, Quality, Global Business Solutions and Pricing, for ongoing communication and alignment.
Ability to build trust & maintain strong working relationships with all Business Partners and GBS team members. Influential relationship skills at all levels and the ability to use these relationships to deliver service improvements
Ability to solve complex business problems with incomplete or ambiguous information.
Strong team management skills and ability to lead crucial conversations with employees
At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical value
WHY WORK AT MCCORMICK?
As a McCormick employee you’ll be empowered to focus on more than your individual responsibilities. You’ll have the opportunity to be part of something bigger than yourself—to have a say in where the company is going and how it’s growing.
Between our passion for flavor, our 130-year history of leadership and integrity, the competitive and comprehensive benefits we offer, and our culture, which is built on respect and opportunities for growth, there are many reasons to join us at McCormick.
Apply now »
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