Maintain a minimum level of complaints and provides quick solutions when service expectations are not met.
Maintain a wheelchair count up to date and any other valuable equipment.
Ensures all changes in services and operations (time changes, cancellations, delays and/or extra services) are communicated to the staff and all positions and services are covered.
Ensure all indicators align with the company goals, such as Client Satisfaction, Overtime Hours, etc. are met.
Maintains a favorable working relationship with all clients and employees to foster aid promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
Projects a favorable image of the companies to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
Keeps immediate superior promptly and fully formed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
Ensures all employees follows company policies and regulations (including attendance, uniform and security procedures).
Participates in daily, weekly, monthly and annual planning process as appropriate.
Qualifications
Bachelor's degree preferred or equivalent professional experience.
3+ years of management or operations leadership experience.
Strong leadership, communication, and decision-making skills.
Experience with process improvement and performance management.
Ability to analyze data and make informed business decisions.
Proficiency with Microsoft Office and operational management systems.
Requirements
Pass a background check and drug test
Computer literacy in MS Office packages such as Word, Excel and Outlook.
Must be able to read, write and speak English.
Security Clearance (if applicable)
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
