Accurately enter passenger data into our systems and uphold a professional appearance.
Stay attentive to our standards and policies.
Taking initiative throughout your duties.
Attention to details
Issue boarding passes & baggage tags
Competencies
Teamwork Orientation
Stress Management
Ethical Conduct
Good Communication
Customer/Client Focus
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates at an airport setting (inside terminal).
Physical Demands
This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more.
Position Type and Expected Hours of Work
This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).
Travel
No travel is expected for this position.
Required Education and Experience
High school diploma or GED.
Computer and reservation system knowledge in Amadeus & World Tracer required
Additional Eligibility Qualifications
Must exhibit exceptional customer service
As a condition of employment, employee must successfully complete a background investigation.
Must be able to read, write and speak English.
Must be able to read, write, and/or speak Hindi, Bengali, Marathi, Telugu, Tamil, Gujarati, Urdu, Kannada, Odia, Malayalam, or Punjabi.
Maintain a relationship with both employees and clients
Long period of standing and interacting with large crowds.
Must be flexible and able to adapt to last-minute schedule changes
Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
Must be able to read and understand all operating and airport procedures and instructions.
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
Follow Grooming standards
