Facilitates new hire orientation, equipment certification, process training, and ongoing development for warehouse employees.
Ensures employees understand and consistently follow standard operating procedures (SOPs), quality expectations, and safety requirements.
Monitors employee performance during and after training, providing coaching and feedback to improve productivity, quality, and accuracy.
Maintains training records, certifications, and documentation to ensure compliance with company standards and regulatory requirements.
Utilizes warehouse management systems (WMS), spreadsheets, databases, and reporting tools to track training progress and support workforce planning.
Supports continuous improvement initiatives by identifying training gaps and recommending process improvements.
Partners with Human Resources and Operations Management to address employee performance, development, and training-related concerns.
Ensures compliance with all Mattel policies, procedures, safety guidelines, and operational standards.
Participates in special projects and other duties as assigned by Distribution Center Management.
SUPERVISORY RESPONSIBILITIES
Supervises employees engaged in DTC warehouse operations in accordance with company policies, procedures, and applicable laws.
Responsibilities include, but are not limited to
Coaching, training, and developing employees
Planning, assigning, and directing work
Monitoring productivity and quality expectations
Conducting performance evaluations
Recognizing and addressing performance issues
Assisting with interviewing and hiring efforts
Resolving employee concerns and partnering with HR on employee relations matters
Flexibility and teamwork are essential to this role. Employees may be required to perform duties outside those listed above to support business needs, staffing requirements, or cross-functional training initiatives.
Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
Experience leading employee training, onboarding, coaching, and development programs preferred.
Equivalent combination of education and relevant experience will be considered.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Ability to collaborate effectively with employees, trainers, leads, supervisors, managers, and cross-functional business partners.
Strong written and verbal communication skills with the ability to present information and facilitate group training.
Strong analytical and problem-solving skills with the ability to interpret operational reports and performance metrics.
Strong mathematical skills with the ability to calculate percentages, productivity, labor, and operational metrics.
Bilingual in English and Spanish preferred.
WORK ENVIRONMENT
While performing the duties of this position, the employee may occasionally be exposed to moving mechanical equipment, including forklifts and powered industrial vehicles, airborne particles generated by warehouse equipment, and varying weather conditions due to open dock doors throughout the year. The position requires regular walking throughout the distribution center and occasional lifting, bending, reaching, and standing for extended periods. The noise level in the work environment is typically moderate.
This role supports a fast-paced Direct-to-Consumer fulfillment operation and may require flexibility to work overtime, weekends, or adjusted schedules during peak business periods.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
