Key Responsibilities
Production Support & Operational Ownership
Provide Level 2 / Level 3 production support for enterprise Anaplan models.
Own end-to-end monitoring of: Model performance, Scheduled imports/exports, Integration processes, Workflow executions, Data synchronization jobs
Perform root cause analysis (RCA) for: Model calculation issues, Data mismatches, Integration failures, User access issues, Performance degradation
Resolve incidents and service requests within defined SLAs and KPIs.
Support critical planning cycles (month-end, forecast cycles, S&OP windows) with heightened monitoring.
Manage user access, security roles, selective access, and workspace administration.
Coordinate with ERP, BI, data engineering, and integration teams to resolve cross-platform issues.
Support production deployments, change migrations, and post-release validations.
Maintain runbooks, SOPs, knowledge articles, and troubleshooting documentation.
Participate in rotational shift coverage aligned with global planning operations (as needed).
Drive problem management initiatives to eliminate recurring production defects.
Conduct impact analysis for configuration changes and emergency fixes.
Model Performance Optimization & Governance
Monitor and improve model size, sparsity, and calculation performance.
Apply DISCO and PLANS best practices to improve scalability.
Identify formula inefficiencies and structural bottlenecks.
Optimize large lists, hierarchies, and modules to reduce processing time.
Support workspace management and capacity planning.
Ensure adherence to naming conventions, documentation standards, and version control best practices.
Maintain governance over change management and model lifecycle processes.
Data Integration & Interface Support
Support and monitor integrations between Anaplan and upstream systems (ERP, CRM, BI tools).
Manage data import/export actions, processes, and scheduled automation jobs.
Troubleshoot integration failures using: Anaplan Bulk APIs, Transactional APIs, CloudWorks, Anaplan Data Orchestrator
Perform reconciliation between Anaplan and source systems (Google BigQuery, Oracle DB, SQL DB).
Work closely with data engineering teams to resolve data pipeline issues.
Ensure data governance and integrity across planning systems.
Enhancements & Model Development (Secondary Focus)
Implement minor enhancements and change requests within existing models.
Develop modules, dashboards, workflows, and calculation logic improvements.
Support new feature enablement (e.g., Workflow, Polaris).
Assist in UAT cycles and regression testing for releases.
Collaborate with architects on structural improvements.
Collaboration & Leadership
Serve as the primary technical escalation point for production issues.
Mentor junior model builders in debugging and optimization best practices.
Partner with business users to resolve planning discrepancies.
Support training sessions and enablement activities for end users.
Participate in Agile ceremonies and sprint planning for support and enhancement backlog.
Qualifications
Education: Bachelor’s degree in Supply Chain, Engineering, Computer Science, Business, or related field.
Experience: 5+ years of Anaplan experience, including hands-on model building in complex supply chain environments.
Technical Skills: Proven experience in implementing Anaplan for Demand Planning or Supply Chain Planning use cases. Deep understanding of Anaplan formulas, functions, model optimization techniques, and user access controls. Should be Anaplan L3 certified/Solution architect. Master Anaplanner is highly preferred. Knowledge of Administration, Polaris, Workflow, Anaplan Data Orchestrator would be a significant advantage. Strong grasp of planning processes such as forecasting, demand shaping, and S&OP. Experience with data integration tools (e.g., MuleSoft, SnapLogic, Informatica) is a plus.
Leadership Skills: Excellent communication and problem-solving skills.
Problem-Solving: Strong analytical and problem-solving abilities, with a proactive approach to addressing challenges.
Cultural Awareness: Ability to work effectively in a multicultural and highly dynamic environment and manage teams across different time zones. Must be multi-tasker and able to prioritize and deliver assignments with the highest quality under pressure with short deadline.
Preferred Qualifications
Worked on projects using The Anaplan Way or other Agile methodologies.
Background in industries like consumer goods, retail, manufacturing, or life sciences.
Familiarity with forecasting algorithms and KPIs used in demand and supply planning and S&OP.
Experience in Polaris would be a significant advantage
Experience with other planning applications such as Blue Yonder/JDA Demand/Supply Planning is a plus
About Us: We are a leading organization committed to leveraging technology to drive business success. Our team is dedicated to innovation, collaboration, and delivering exceptional results. Join us and be a part of a dynamic and forward-thinking company.
How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
How We Work
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work
We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment.
Videos to watch
The Culture at Mattel
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