Coordinate vendor service and maintenance work, verify service logs, and open/track service tickets until closure.
Support access control administration, including employee and vendor badging, badge templates, user creation, and routine reporting.
Support CCTV/VMS administration, including camera additions, DVR/VMS programming, user access, and troubleshooting.
Maintain CCURE files and other system records for all Mattel sites and ensure naming, access, and documentation are current.
Assist with intrusion and alarm system programming, monthly burglar-system testing, and coordination of related monitoring equipment.
Support electronic security design efforts by gathering requirements, reviewing vendor proposals, and assisting with implementation planning.
Communicate system issues, outages, or recurring service concerns promptly to the manager and relevant stakeholders.
Attend manufacturer training and help train security staff through job aids, user manuals, training calendars, and refresher materials.
Support cross-functional partners with investigations, incident verification, reports, and operational questions as needed.
Complete special projects and other duties assigned by the Manager and Director.
What We’re Looking For
2 to 4 years of experience in physical security systems, access control, CCTV, or a related technical support role.
Working knowledge of CCURE or comparable access control platforms.
Working knowledge of CCTV/VMS platforms and basic troubleshooting concepts.
Experience supporting intrusion/burglar alarm systems or similar monitoring technology.
Intermediate proficiency in Microsoft Word, Excel, and reporting tools.
Strong written and verbal communication skills with the ability to document procedures and summarize issues clearly.
Ability to analyze information, solve practical problems, and follow technical instructions.
Ability to maintain confidentiality and handle sensitive employee and security information appropriately.
Preferred Qualifications
Experience supporting enterprise security systems across multiple sites or regions.
Experience creating training materials, SOPs, job aids, or user documentation.
Experience coordinating with IT, Facilities, vendors, and regional business partners.
CPR certification or other emergency-response training preferred.
Familiarity with incident reporting, service ticketing, and preventive maintenance workflows.
What It’s Like to Work Here
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
All your information will be kept confidential according to EEO guidelines.
Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.
The pay range for this position is between $25 and $31 per hour. The pay range is indicative of projected hiring range, however base pay will be determined based on a candidate’s work location, skills and experience. Mattel offers competitive total pay programs, comprehensive benefits, and resources to help empower a culture where every employee can reach their full potential.
Videos to watch
The Culture at Mattel
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