Monitor customer health metrics, analyze customer data, and identify areas for improvement.
Provide guidance and training to the Account Management team on product knowledge, account management best practices, and industry trends.
Establish and maintain account management best practices, processes, and policies to drive efficiency and effectiveness.
Manage the account management budget and allocate resources effectively across initiatives.
Serve as an escalation point for high-value accounts and critical customer issues.
PREFERRED SKILLS
10+ years of experience in account management, customer success, or a similar role.
Experience leading and managing account management teams.
Strong understanding of account management strategies and best practices.
Excellent analytical, problem-solving, and communication skills.
Proven ability to develop and implement successful account management initiatives.
Experience in budget management and resource allocation.
Knowledge of account management technologies and platforms.
Bachelor's degree or equivalent combination of education, experience, and training.
PHYSICAL DEMANDS AND WORKING CONDITIONS
Ability to operate a computer and communicate effectively through various channels.
Willingness to travel as needed for customer meetings and events.
As the Director of Account Management at MasterControl, you will be a key player in managing customer relationships, driving customer satisfaction, and supporting revenue growth. Your expertise in account management strategies, data analysis, and cross-functional collaboration will contribute to the overall success of the company and help achieve its goals. Your ability to lead a high-performing team and prioritize customer needs will be essential to maintaining strong customer relationships and promoting customer success at MasterControl.
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy
Competitive compensation
Medical
401(k) plan with company match
PTO packages that increase with tenure
Schedule flexibility
Company parties and employee recognition programs
Dental/vision plans
Employer-paid life insurance policy
Much, much more!
Applicants must be currently authorized to work in the United States on a full-time basis.
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status
