RESPONSIBILITIES
- Manage and maintain a large portfolio of small-tier, high-volume accounts (200+ accounts)
- Develop scalable account management processes and workflows to efficiently serve a significantly larger book of business
- Identify and nurture accounts with growth and expansion potential within your assigned book
- Create and execute automated outreach strategies (campaigns, email sequences, digital communications) to maintain customer engagement at scale
- Maintain accurate and detailed customer account data in contact management software
- Develop growth strategies for cohorts of accounts and individual high-potential opportunities
- Create, maintain, forecast, and report on pipeline opportunities using contact management software
- Troubleshoot customer issues and coordinate resolution with appropriate MasterControl departments
- Collaborate with peers and AEs to identify best practices for managing high-volume portfolios
- Participate in campaigns, sales initiatives, and marketing programs as directed by sales management
- Manage account prioritization based on growth potential, expansion signals, and retention risk
- IS THIS YOU?
- This role is an excellent fit if you:
Thrive on volume and scalability. You're energized by managing many relationships simultaneously rather than depth with a few accounts. You're comfortable with less frequent individual touchpoints per account but more overall customer interactions.
Love systems and workflows. You're naturally inclined to build, document, and optimize processes. You see inefficiencies and instinctively create solutions that work better and faster.
Are comfortable with automation. You understand how to leverage tools, templates, email sequences, and campaigns to stay connected with customers without requiring a personal call or visit every time.
Prefer high activity over intense relationship focus. You excel with multiple conversations every day with different people, similar to an SDR or BDR model but at the account management level.
You get satisfaction from breadth rather than depth.
Have a growth mindset about your book. You see opportunity in accounts that others might dismiss as "too small." You know that small accounts grow, and you're motivated by the challenge of scaling your portfolio.
Are detail-oriented and data-driven. You maintain meticulous records, follow up consistently, and use data to make decisions about where to focus your efforts.
Adapt well to different types of customers. With a diverse portfolio of accounts, you'll encounter varying needs, industries, and communication styles. You're flexible and can adjust your approach.
PREFERRED SKILLS
Software sales and/or marketing experience is required
Excellent written communication skills are required (you'll rely heavily on email, campaigns, and templated communications)
Proficiency with workflow design and process documentation is required
Ability to understand, implement, create, and communicate standard operating procedures is required
Proficiency using MS Office (Word, Excel, PowerPoint), computer systems, and communication tools are required
Experience with Salesforce or similar CRM platforms is preferred (essential for managing high-volume account data)
Experience managing high-volume customer bases or portfolios is preferred
Experience with marketing automation tools or campaign management platforms is preferred
Knowledge of the Life Sciences, Medical Devices, and Manufacturing industries is preferred
Ability to work independently and self-manage across a large portfolio is required
Track record of thriving in fast-paced, high-activity environments is preferred
Why Work Here?
#WhyWorkAnywhereElse?
MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.
We work hard to develop and challenge our employees' skill sets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?
MasterControl could be your next (and last) career move!
Here are some of the benefits MasterControl employees enjoy
Competitive compensation
Medical
401(k) plan with company match
PTO packages that increase with tenure
Schedule flexibility
Company parties and employee recognition programs
Dental/vision plans
Employer-paid life insurance policy
Much, much more!
Applicants must be currently authorized to work in the United States on a full-time basis.
MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact MCTalent@MasterControl.com or call (801) 942-4000 and ask to speak with a member of Human Resources. Equal Opportunity Employer, including disability and protected veteran status
