Role Overview
As a Senior Analyst, Data Collections Programs within the Enterprise Data Quality team, you will play a key role in driving reporting, compliance, and program management initiatives. You will collaborate across Product, Data, Customer Success, Pricing, and Engineering teams to deliver reporting solutions, manage program execution, and generate actionable insights that support strategic decision-making and operational excellence.
Key Responsibilities
- Coordinate planning and execution of GCO reporting and compliance initiatives
- Partner with business stakeholders to gather, analyze, validate, and document business requirements, use cases, and functional specifications to support solution design and implementation
- Develop project plans and drive delivery of small to medium-sized initiatives across a matrixed organization as an individual contributor
- Create and maintain comprehensive business, process, and functional documentation to support product development, reporting enhancements, and process improvement initiatives
- Monitor program progress, dependencies, risks, and key milestones to ensure timely execution and successful delivery of strategic initiatives
- Generate insights and data-driven recommendations to support customer outreach prioritization, program performance management, and investigation of customer inquiries
- Coordinate cross-functional stakeholders to drive execution, resolve issues, and ensure alignment on program objectives and deliverables
- Support reporting and analytics initiatives by identifying opportunities to improve data quality, operational efficiency, and stakeholder visibility
- All About You
- Organizational skills and project management: Proven ability to manage and successfully deliver projects in a matrix environment with multiple and competing priorities, manage work streams, and effectively communicate status and obstructions
- Proven ability to facilitate discussions and workshops to elicit business needs from diverse stakeholders and translate ambiguous inputs into clear, actionable requirements and documentation
- Strong stakeholder management and communication skills with the ability to build relationships, influence without authority, and work effectively across business and technical teams
- Proficiency with SQL and reporting tools (e.g., Power BI, Tableau) to analyze data, identify trends, and develop actionable insights
- Experience designing, maintaining, and enhancing operational, compliance, and performance reporting solutions
- Ability to manage multiple priorities, navigate ambiguity, and drive outcomes in a fast-paced environment
- Strategic mindset with the ability to balance long-term objectives with immediate business priorities
- Bachelor's degree in Computer Science, Information Systems, Business Analytics, Engineering, or a related field; Master’s Degree preferred
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
