Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Manager - Technical (Salesforce Admin)
Mastercard | Employee Digital Experience (EDE) Role Overview Mastercard’s EDE Salesforce team is seeking a Senior Salesforce Administrator to lead and deliver strategic initiatives on the Salesforce Sales Cloud platform. This role requires a highly skilled professional with strong administration and consulting expertise, capable of driving complex programs across cross-functional stakeholders. The ideal candidate will play a critical role in solution design, delivery execution, and stakeholder alignment, while supporting ongoing M&A integration efforts across Mastercard’s Salesforce ecosystem. This position blends hands-on platform expertise, strategic thinking, and delivery leadership. ________________________________________ Key Responsibilities Partner with business stakeholders to capture requirements and translate them into scalable Salesforce solutions within an Agile/SAFe framework Act as a bridge between business, technical, and QA teams to ensure alignment on requirements, dependencies, and delivery outcomes Drive end-to-end delivery of initiatives, proactively managing timelines, dependencies, and cross-team coordination Lead design discussions and contribute to architecture decisions and solution design on the Salesforce Lightning platform Support Scrum teams in adhering to Agile best practices, including all ceremonies and delivery standards Develop and maintain key documentation such as user stories, functional specs, and design artifacts Track and report progress to stakeholders, ensuring transparency and timely issue resolution Build and maintain strong relationships with business partners and internal teams Provide ongoing recommendations and strategic insights aligned to the product roadmap Present demos, prototypes, and solution walkthroughs to business stakeholders Influence stakeholders through data-driven insights and thoughtful decision-making Lead acquisition integration programs and other high-impact initiatives involving significant system transformation Support Salesforce platform expansion across newly integrated entities Bring best practices for M&A system integration and data migration Manage multiple initiatives and stakeholder engagements simultaneously in a fast-paced environment Drive consistent delivery of high-quality, scalable solutions Collaborate with cross-functional teams across geographies to define and implement best-fit designs Ensure successful outcomes for business use cases while identifying opportunities for continuous improvement Provide clear status updates to business and technology leadership
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- Required Qualifications
- Salesforce Expertise
- Salesforce Administrator and Sales Cloud Consultant certifications (required)
- Slack admin experience is a must have
- Proven ability to design and deliver solutions leveraging Salesforce platform capabilities
- Experience in managing CPQ/RCA is a plus.
- Experience building or supporting AI-driven or agentic solutions
- Strong understanding of system integrations, ETL processes, and BI tools
- Hands-on experience with data management (data loads, mapping templates, Excel models)
- Exposure to Salesforce Mobile capabilities
- Demonstrated success leading complex, multi-stream projects across global teams
- Strong analytical, problem-solving, and communication skills
- Ability to lead cross-functional teams through influence (matrix leadership)
