Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under minimal supervision. Performs administrative duties related to patient visits, including scheduling, check-in, and check-out duties (performs all duties of the other levels at the highest proficiency level). Actual job duties may vary by Department.
Does this position require Patient Care? No
Essential Functions
- Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
- Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments.
- Process patient billing forms and scan documents to patient medical records/LMR.
- Acts as "Super User" for scheduling, registration, and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
- Provides functional guidance to Office and Practice Assistants.
- In conjunction with the Supervisor, oversees the daily activities of practice staff.
- May be required to accept co-payments.
- Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
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Qualifications
Education
High School Diploma or Equivalent required
- Can this role accept experience in lieu of a degree?
- No
Licenses and Credentials
Experience
Office experience 3-5 years required
- Knowledge, Skills and Abilities
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
- Knowledge of office operations and standards and understanding of office procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use the phone system, manage more non-routine phone calls, and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work-related documents, corresponding and communicating with others clearly and effectively (including composing/editing e-mails, memos, and letters), and taking complete and accurate messages.
- Managing one's own time and the time of others.
- Well-organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
