Site: The Brigham and Women's Hospital, Inc.
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Responsible for collecting and processing blood specimens from patients for laboratory testing. Operates with a moderate level of supervision, identifying and resolving common issues independently. Provide effective training and education to new employees and students as assigned.
Does this position require Patient Care? Yes
Essential Functions
- Obtains quality blood samples using a variety of phlebotomy methods for all age groups.
- Ensures accurate patient identification, quality specimen labeling, processing, handling, and transportation of specimens.
- May assist in the recovery of patients experiencing adverse reactions and provide a rapid response to medical emergencies in the inpatient setting.
- Communicates effectively with patients and patient care teams, explaining procedures and addressing patient concerns to ensure a high level of customer satisfaction.
- Troubleshoots and resolves specimen, order, and common operational issues within the work area.
- Provides some training and education to new staff and students.
- Handles sharps and biohazardous materials in accordance with regulatory requirements to ensure the safety of patients and staff.
- Works fluently with computer programs and systems, and complies with HIPAA regulations.
- Performs other tests, administration, and specimen collection as assigned.
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Qualifications
Education
High School Diploma or Equivalent required
- Can this role accept experience in lieu of a degree?
- No
- Licenses and Credentials
- Phlebotomy Technician [National Certification] - Generic - HR Only preferred Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred
Experience
Experience in phlebotomy 1-2 years required
- Knowledge, Skills and Abilities
- Demonstrates proficiency in proper collection methods and proper processing of all specimens, including correct tube selection, volume, and stability requirements.
- Possesses good written and oral communication skills, the ability to prioritize work, manage time wisely, and adjust to changes in work volumes and projects.
- Superior customer service skills, with the ability to show empathy and respect for patients' privacy and autonomy.
- Demonstrates problem-solving skills and can manage complex patient collections.
- Works independently and collaborates effectively within a team, actively partnering with team members by fostering a collaborative work environment and respecting individuals with varied experiences and perspectives.
