Responsibilities
Contact patients identified via telephone or in clinical setting to assist in enrollment to Epic’s MyChart (Patient Gateway). This may include patients with limited English proficiency (LEP).
Train patients in digital health tools including but not limited to tablets, Patient Gateway, blood pressure cuffs, other patient generated health data tools
Facilitate the dissemination and retrieval of patient tablets and patient generated health data tools
Assist in preparing patients for their virtual visits. This may include orienting patients with Zoom, or other virtual visit technologies
First level support for Patient Gateway, Tablet, or other digital tools
Work closely with bilingual help desk colleagues to warmly hand off and / or receive patient inquiries
Work closely with programs Digital is partnering with across the Enterprise to deliver on shared goals and strategies
Creation of program documentation (ie staff training or patient facing materials)
Assist in ongoing development of program. This includes ongoing surveillance and improvement of initiatives.
Provide updates or other relevant information to designated physician office / facility staff
Requires two days at Southern Jamaica Plain Community Health Center and two days at Brigham and Women's Phyllis Jen Center for Primary Care
Other duties and responsibilities as assigned
Qualifications
Qualifications
Bilingual/Multilingual in English and Spanish required
2-3 years customer service experience required
Healthcare experience preferred
Comfortability with technology and technology terminology
Familiarity with Virtual Healthcare delivery and concepts a plus
Flexibility in work location, mostly focused in greater Boston
Skills and Abilities
Strong commitment to customer service
Strong intrapersonal skills and communication skills given focus of initiative
Ability to learn and quickly adapt as the program develops
Excellent coordination skills given various logistical components of program
Ability to prioritize and resolve critical issues efficiently and effectively
Train clinic staff on basic digital health tools and workflows while collaborating effectively across multidisciplinary teams to ensure coordinated patient support
Experience with Microsoft Office applications
Ability to work independently
Ability to flex within a dynamic organization/policy environment
Additional Job Details (if applicable)
Hybrid Working Model
2 days/wk onsite at Southern Jamaica Plain Health Center and 2 days/wk at Brigham and Women's Phyllis Jen Center for Primary Care
1 day/wk Remote
Eastern Business Hours
Remote work must be done in a secure, HIPPA compliant workspace
Remote Type
Hybrid
Work Location
640 Centre Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$19.81 - $28.30/Hourly
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement
0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
