Conduct scheduled and unscheduled tours of all client sites within the assigned region.
Inspect on-site security officers to verify:Uniform compliance
Valid security license/credential possession
Knowledge of post orders, duties, and client expectations
Evaluate officer performance and provide real-time coaching as needed.
Post & Equipment Inspections
Inspect client sites to ensure all company- or client-issued equipment is present and fully operational.
Document any malfunctioning, missing, or damaged equipment.
Report issues to the appropriate department or personnel for repair, replacement, or corrective action.
Training & Site Familiarization
Maintain full working knowledge of each site's requirements, expectations, and operational procedures.
Complete training at all assigned sites to ensure familiarity with unique client needs and officer responsibilities.
Operational Support
Provide post coverage when last-minute call-offs or staffing shortages occur to ensure continuous and uninterrupted security coverage.
Respond to incidents or emergencies as needed and assist officers with de-escalation, reporting, and situational management.
Disciplinary & Leadership Duties
Administer corrective actions when officer infractions occur, in accordance with company policy and leadership guidance.
Document and report all disciplinary interactions accurately and professionally.
Serve as a leadership presence in the field, reinforcing expectations, standards, and organizational values.
Documentation & Reporting
Prepare accurate and timely reports of site visits, officer inspections, equipment issues, and incidents.
Ensure all documentation meets company and client reporting standards.
Required Skills & Competencies
Exceptional interpersonal skills with the ability to coach, counsel, and correct officers professionally.
Strong de-escalation abilities and sound judgment under pressure.
Excellent written communication and report-writing skills.
Emergency response capability with the ability to think clearly and act quickly.
Advanced driving skills and strict adherence to traffic laws and safe driving practices.
Strong technological proficiency (mobile applications, reporting software, GPS systems, communication tools).
Effective communication skills, both verbal and written.
Ability to follow orders, implement policy, and uphold company and client standards.
Demonstrated integrity, honesty, discipline, and initiative in all aspects of the role.
Qualifications
At least 21 years of age or older
Prior supervisory or security leadership experience preferred.
Valid security license/guard card as required by state law.
Valid driver’s license with a clean driving record.
Ability to work flexible hours, including nights, weekends, and holidays as required.
Ability to stand, walk, and drive for extended periods.
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