Key Responsibilities
1. Shift Scheduling & Roster Management
Manage overnight guard schedules and fill last-minute callouts and open shifts.
Prepare and publish weekly or biweekly schedules.
Utilize workforce management software such as TrackTik, WinTeam, and eHub.
Minimize unnecessary overtime while maintaining required client coverage.
Monitor employee attendance, performance, and compliance.
Provide constructive feedback and address attendance or behavioral concerns.
2. Guard Check-In & Welfare Monitoring
Monitor electronic guard check-ins and missed check-in alerts.
Conduct periodic welfare checks for overnight officers and isolated posts.
Address tardiness, uniform issues, and unauthorized absences.
Conduct scheduled and unscheduled site visits to verify officer presence and post compliance.
Escalate significant issues to the Operations Manager.
3. Incident & Dispatch Support
Serve as the primary overnight contact for field officers.
Coordinate responses to emergencies, safety concerns, and access issues.
Dispatch mobile patrol units for alarm checks, emergency response, and additional coverage.
Contact emergency services and client representatives when necessary.
4. Administrative & Shift Reporting
Maintain accurate shift logs, coverage records, and incident reports.
Review overnight timecards and identify discrepancies.
Verify digital time punches for payroll processing.
Prepare detailed morning handover reports for daytime Operations Management.
Qualifications & Requirements
High school diploma or GED.
Minimum of 3 years of satisfactory security officer experience or directly related experience.
Must be at least 21 years of age.
Valid security license, if required by state regulations.
Valid driver's license, as applicable.
Ability to read, write, speak, and understand English.
Bilingual skills are a plus.
Ability to pass a pre-employment drug screening and criminal background check.
Must maintain a reliable telephone number for communication.
Physical Requirements
Ability to remain seated at a workstation for approximately 6–8 hours per shift.
Frequent computer use, typing, and data entry.
Ability to monitor multiple computer screens and scheduling systems.
Frequent communication by telephone, radio, and headset.
Occasional standing, walking, bending, and lifting up to 10–20 pounds.
Compensation & Benefits
Pay Rate: $27.80 per hour
Paid time off (PTO)
Paid holidays
Medical and dental insurance
Career growth and advancement opportunities
Skills-enhancing training
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