Able to administer credentials, troubleshoot controllers, interpret logs, and maintain door schedules and alarms.
Understands system integration with elevators, fire panels, intrusion systems, and visitor management.
CCTV / Video Management Systems
Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
Skilled at configuring cameras, monitoring analytics triggers, pulling evidence, and supporting investigations.
Understands video retention compliance requirements.
Fire Alarm & Life Safety Systems
Working knowledge of panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
Able to interpret alarm conditions, communicate with Fire Command, and guide emergency response sequences.
Can coordinate testing, drills, and impairment procedures.
Elevator Control Systems
Familiar with elevator recall, overrides, fire service modes, and integration with access control.
Able to coordinate with facilities/OT teams for malfunctions or entrapments.
Inventory & Asset Management
Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
Uses software systems to track, audit, and document asset lifecycle.
AI‑Enhanced Operations
Comfortable leveraging AI tools for
summarizing incidents,
identifying operational trends,
enhancing training documentation,
optimizing scheduling,
improving dispatch workflows.
Emergency Response & Dispatch Operations
Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
Applies ICS principles, prioritizes threats, and allocates resources effectively.
Adept at coordinating with police, fire, EMS, and property management partners.
Incident Investigation & Analysis
Skilled at reviewing CCTV, access logs, and officer statements.
Prepares comprehensive, defensible reports.
Able to brief leadership succinctly and professionally.
Professional Communication Skills
Clear, calm, and concise communication style — especially under pressure.
Experienced in writing polished shifts summaries, incident reports, and after‑action reviews.
Comfortable briefing executives, law enforcement, and cross-functional partners.
Behavioral Competencies
High Situational Awareness
Quickly identifies anomalies or potential threats.
Prioritizes critical notifications and escalates appropriately.
Organized & Detail‑Oriented
Maintains accurate logs, system entries, schedules, and documentation.
Keeps the command center clean, controlled, and audit‑ready at all times.
Calm Under Pressure
Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
Demonstrates resilience and reliability in chaotic environments.
Experience Requirements
Preferred Background
4+ years experience in security operations, dispatch centers, or life safety technology environments.
Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.
Training / Certifications (Preferred but Not Required)
ASIS (APP, PSP, CPP)
Fire Life Safety Director certifications
CPR/First Aid/AED Instructor
System‑specific access control or VMS certifications
Personality & Culture Fit Indicators
The strongest candidates typically demonstrate
High integrity and a strong sense of responsibility.
Bias toward action while maintaining disciplined procedures.
Comfort with both structure and rapid change.
Curiosity and continuous learning, especially with technology and AI.
Diplomacy — able to communicate firmly without creating friction.
Ownership mentality — treats the site as if it were their own.
#IND3
