Marketsource Inc.
From Marketsource Inc.'s careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Overview
MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments.
Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful.
SummaryThe Field Canvasser/Recall Specialist will be responsible for effectively managing a territory to ensure that assigned cases pertaining to Takata airbag recalls, or other Original Equipment Manufacturers (OEM) critical initiatives assigned, are completed, or cases closed on identified targeted vehicles in their assigned geography. Essential Job Functions:
Conduct field canvassing, “door knocks” and face-to-face visits at identified addresses to close cases with required documentation
Utilize MarketSource Salesforce.com Dashboard to review case assignments and closures
Subject matter expert on assigned initiative(s)
Understand and communicate to the customer any incentives, benefits, and programs pertaining to initiatives that are available.
Complete, upload, and record all information to specific requirements in Salesforce.com
Utilize mapping and route optimization tools to effectively maximize productivity
Educate consumers on the extreme importance of recall and/or initiative(s)
Overcome hesitancy and resistance from consumers to close cases
Develop relationships and work closely with assigned businesses in designated markets and field team members
Contact or visit other locations as assigned
Conduct investigative work to verify the accuracy of identified outcomes from call reports
Utilize databases and additional resources to find supporting documentation that substantiates or updates outcomes
Utilize available online resources to identify the location, owner, and disposition of identified target.
Conduct follow-up calls to validate phone numbers and/or schedule appointments for the field team
Document results of research in Salesforce.com or another database as directed
Willingness to adhere to activity and reporting requirements
Proven experience interacting with customers in person, via phone call, text, and email
Effective communication and organization skills
Ability to work independently in the field with limited supervision
Ability to analyze and utilize key information to create territory action plans to achieve business objectives
Ability to make independent decisions in the field positively impacting business objectives
Excellent written, verbal, and communication skills
Ability and willingness to conduct presentations to both small and large groups of people, to a diverse audience including, business personnel, customers, and community leaders
Strong interpersonal skills
Ability to work a non-traditional schedule, weekends, and evenings
Bilingual desired (English/Spanish)
High School Diploma or equivalent
1+ years of work experience, industry-specific background preferred
Must have reliable transportation to perform essential functions within an assigned geographic area
Valid Driver’s License
Frequently position self to get in and out of a vehicle
Regularly ascend and descend stairs
Frequently move objects weighing up to twenty pounds
Consistently work in outdoor weather conditions
MarketSource is an Equal Opportunity Employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 877-883-4575 or email HR@marketsource.com.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role may be eligible for the following:
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
San Fran Candidates only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Los Angeles Candidates only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Unincorporated Los Angeles County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Where applicable, in accordance with the Los Angeles County Fair Chance Ordinance for Employers, Candidates must satisfy all pre-employment screening criteria and may be disqualified due to criminal history because the requirements of this position, as outlined above, may include: access to valuable company assets; exercise of good judgment and performance of duties safely under work conditions that may be stressful including under supervision of client; access to sensitive personal or financial information; and/or access to objects that may be used to inflict injury or harm to others." Individual compensation offered for this position will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
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