This role provides a strong foundation for future growth opportunities within Premium Audit and broader insurance operations.
Job Responsibilities
Serve as a primary point of contact for policyholders with outstanding premium audits through phone, email, and chat channels.
Build positive customer relationships by explaining audit requirements, deadlines, and documentation needs in a clear and professional manner.
Proactively follow up with policyholders and agents to support timely completion of premium audits.
Review submitted documentation for completeness and communicate additional information needs when appropriate.
Assist Customer Service Representatives and internal business partners with routine questions regarding audit requirements and supporting documentation.
Approve audit deadline extensions within established department guidelines.
Document customer interactions and audit activity accurately within company systems.
Respond to policyholder and agent inquiries through multiple communication channels while maintaining high service standards.
Support operational initiatives and perform introductory-level audit processing and other basic operational tasks as assigned.
Develop working knowledge of commercial insurance, premium audit processes, and industry practices through ongoing training and coaching.
Contribute to a collaborative team environment focused on customer experience, operational excellence, and continuous improvement.
Qualifications
Required
High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to provide professional and responsive customer service.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Ability to learn and apply new systems, processes, and insurance concepts.
Proficiency with Microsoft Office applications and other business technology tools.
Preferred
Associate or bachelor’s degree in business, Finance, Insurance, Risk Management, Communications, or a related field.
Previous experience in customer service, administrative support, insurance, banking, hospitality, retail, or another customer-focused environment.
Experience working with multiple systems and technology platforms.
Demonstrated ability to solve problems and communicate effectively with a variety of audiences.
Why Join Premium Audit?
The Premium Audit Representative role is designed to provide meaningful exposure to insurance operations while developing professional skills that support long-term career growth. Team members gain experience in customer engagement, operational processes, compliance, problem solving, and business communication while working alongside experienced audit professionals.
This position offers the opportunity to build a career path within Premium Audit, including advancement opportunities into Premium Audit Specialist and Senior Premium Audit Specialist roles as skills and experience grow.
What Success Looks Like
Successful Premium Audit Representatives
Deliver a positive customer experience through professional and effective communication.
Help policyholders successfully complete the audit process.
Demonstrate curiosity and a willingness to learn insurance concepts and operational processes.
Maintain high standards of quality and accuracy.
Embrace technology and continuous improvement opportunities.
Contribute positively to team goals and departmental success.
US Work Authorization
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Pay information
The salary range for this position is $16.36 - $34.05. The posted salary range reflects the lowest and highest base salary applicable to this role across our U.S. locations. Individual offers are determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. As a result, the salary offered for a specific location will fall within a narrower range than the overall range displayed in this posting. This position may also be eligible to participate in the Company's annual incentive plan.
Who we are
Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people | We win together | We strive for better
We enjoy the everyday | We think further
What’s in it for you
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Are you ready to play your part?
Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
Caution: Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to rarecruiting@markel.com.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the rarecruiting@markel.com.
No agencies please.
