Award-winning claims performance
What you'll be doing
You'll manage a varied caseload of claims from first notification through to resolution, taking ownership of customer outcomes and delivering excellent service throughout.
Key responsibilities include
Managing low-value property damage claims
Handling Employers' Liability and Public Liability claims
Reviewing claims information and policy coverage
Liaising with customers, brokers, loss adjusters and third parties
Making proactive outbound calls to progress claims efficiently
Prioritising and managing your own workload
Delivering excellent customer and broker service
Working to agreed service standards and response times
Building strong relationships across the business and wider claims network
You'll handle a broad range of property claims including
Escape of water
Storm damage
Fire damage
Theft
Accidental damage
Property and equipment losses
Domestic and commercial property matters
What we're looking for
We're particularly interested in speaking with individuals who have experience handling:
Property Claims
Household claims
Personal lines property claims
Domestic property claims
Commercial property claims
First-party property claims
We'd also welcome applications from candidates with experience in
Liability claims
EL/PL claims
Insurance claims handling
Legal expenses claims
Claims-focused paralegal roles
Most importantly, you'll demonstrate
Excellent communication skills
Confidence speaking with customers and brokers
Strong organisation and time management
Ability to work independently
A proactive approach to problem solving
A genuine desire to build a long-term career in insurance claims
Develop your career with Markel
The PRT is designed to develop future claims professionals.
Recent team members have progressed into
Senior Claims Handler roles
Liability & Construction teams
Complex Claims teams
Specialist claims positions
Team leadership opportunities
We'll support your professional development through fully funded CII qualifications, study support and structured learning pathways.
Professional Qualification Rewards
In addition to funding qualifications, we also recognise achievement through financial awards:
£1,000 for CII Certificate completion
£1,500 for CII Diploma completion
£2,500 for CII Advanced Diploma completion
What you'll receive
Competitive salary
Generous annual bonus
Hybrid working
25 days holiday plus Bank Holidays
Option to buy and sell annual leave
Private medical cover
Dental cover
Company pension scheme
Life assurance
Income protection
Travel insurance
Season ticket loan
Fully funded professional qualifications
Structured career development and progression opportunities
Why Markel?
We're proud of our people-first culture and our reputation for delivering outstanding claims service.
If you're looking for a role where you'll be trusted, developed and given genuine opportunities to progress your career, we'd love to hear from you.
Join Markel and build a claims career with purpose.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
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