Participates as a project team member to support Meeting Event Housing Specialist by performing tasks around contracted concessions, client assigned rooms, inventory adjustments, hotel interfacing and client communication. Drives, manages and owns the concession process by advising clients of concession availability, usage and deadlines. Works with Meeting Event Housing Specialist and hotels to quality check contracted inventory and concessions. Proofs hotel inventory, rooming lists and client concessions.
What You'll Be Doing
Review and proof hotel contracts against system builds to ensure accuracy before program launch.
Load, maintain, and quality check hotel inventory, room blocks, rates, and concessions within the housing platform.
Serve as a resource to clients by advising on concession availability, usage, and key deadlines.
Enter and manage client concessions, inventory changes, and reservation updates throughout the event lifecycle.
Monitor and resolve duplicate and waitlisted reservations while ensuring rate integrity between contracted and published hotel rates.
Partner with clients, hotels, Meeting Event Housing Specialists, and project teams to meet program goals and resolve challenges.
Provide housing support onsite as needed and participate in continuous improvement of team tools, products, and processes.
What You'll Bring
2+ years of experience in association housing, corporate housing, customer service, registration, or a related environment.
Strong interpersonal, written, and verbal communication skills with a proven ability to build and maintain client relationships.
Excellent organizational skills and attention to detail.
Ability to manage multiple projects, hotels, and competing priorities in a fast-paced environment.
Strong problem-solving skills with the ability to take initiative and work effectively both independently and within a team.
Ability to analyze data, manipulate reports, and identify opportunities for improved program performance.
Proficiency with Microsoft Office and the ability to learn new technology and software quickly.
Nice To Have
Experience with hotel contracts, room blocks, and concession management.
Knowledge of meeting, event, or housing management processes.
Previous experience working directly with hotels and event stakeholders.
Experience reviewing historical program data and providing recommendations to clients.
Understanding of event or program management best practices.
Working Logistics & Things You Should Know
This position is a client-facing operations role supporting meeting and event housing programs.
Occasional onsite event support may be required.
The role involves managing multiple hotels, projects, and deadlines simultaneously.
Frequent collaboration with clients, hotels, Meeting Event Housing Specialists, and internal project teams is expected.
Requires strong attention to detail, accuracy, and the ability to work effectively in a deadline-driven environment.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
View all details at: www.MaritzBenefits.com
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to recruitment@maritz.com.
