IN THIS ROLE YOU WILL
Lead the end-to-end delivery of complex automotive customer launches and programs, serving as the main point of contact for program health, timelines, and execution
Be the primary interface between our key automotive customers and our internal teams, advocating for mutual success by championing the needs of our customers with internal teams (including leadership, product management, engineering, sales, technical support), and representing Mapbox to our customers
Define success for our customer programs, including how we measure it, and how we get there.
Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity.
Set and uphold a high quality bar, working with technical support, product and engineering teams to ensure effective prioritization and resolution of quality issues, and to synthesize and address overarching quality concerns.
Lead senior-level discussions - both internally and externally - around delivery timelines, trade-offs, scope, and business impact.
Provide calm and decisive program leadership during high-pressure situations with customers.
Provide clear & concise reporting to program key stakeholders and track and manage and report on program risks, working with customers and internal teams to mitigate and/or and escalate for resolution.
Lead or contribute to internal initiatives to improve internal processes across the TPM and Mapbox organizations.
Develop a deep knowledge of Mapbox products and services in order to steer technical discussions and build trust with our customers
WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE
8+ years of experience leading enterprise software implementations in a highly regulated post-sales or professional services environment.
Demonstrated success in the automotive industry managing scope, SOW execution, change management, and high-impact customer escalations.
Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch.
Travel: Ability to travel to visit customers regularly up to 20%, with occasional spikes during key customer launch milestones.
Delivery-Oriented Leader: You are accountable for outcomes and not just coordination. You build structure in ambiguity and create operational discipline that enables predictable success.
Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities.
Effective Communicator: You engage effectively across audiences from developers to senior executives with clarity, confidence, and precision.
Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly.
Cross-Functional Influencer: You navigate matrixed organizations effectively aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes.
Knowledge of Automotive SPICE is desirable
CORE WORKING HOURS
Employment Type: Full-time
Weekly Hours: Full-time
Standby / On-Call: As needed with ability to travel to visit customers regularly up to 30%, with occasional spikes during key customer launch milestones.
Location/Hybrid Policy: Remote
WHAT WE VALUE
In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders:
We value high-performing creative individuals who dig into problems and opportunities.
We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people.
We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company.
We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply.
HOW WE SUPPORT YOU
Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable.
Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits.
Family-First Support: Family care, maternity and paternity leave policies to support your growing family.
Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth
Balance & Brainpower: Mental health support for you and your dependents.
Rest & Recharge: Paid time away, company holidays, and generous absence policies.
Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO.
By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice https://www.mapbox.com/legal/applicant-privacy-notice/ for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application.
We are committed to a fair and equitable hiring process. We do not discriminate against any protected class.
#LI-Remote
