Manulife
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Validate, record, and process cash, income, and investment-related transactions in the General Account books and records based on email instructions, bank statements, and duly authorized instructions from regional and head offices.
Execute wire payments and foreign exchange transactions through custodial banking portals to support timely settlements, payments, and fund transfers.
Process liquidity pool transactions, late money movements, custody fees, and other miscellaneous charges in custodial platforms and accurately reflect the activity in the company books and records.
Complete intraday call-up activities to support accurate cash projections and adequate funding availability for the Treasury team.
Investigate cash breaks and processing discrepancies, coordinate resolution with custodial banks and regional or head offices and communicate time-sensitive issues and impacts to relevant stakeholders.
Monitor shared group mailboxes, triage requests, and provide accurate and timely responses regarding transaction status, accuracy, and completion for assigned portfolios.
Maintain compliance with SOX requirements, approved signature controls, internal policies, and standard operating procedures, including complete supporting documentation and proper reviewer or approver routing.
Provide functional coaching, onboarding support, knowledge transfer, professional guidance, and task coordination for team members while contributing to process improvements, UAT, projects, small workstreams, and ad hoc assignments.
Accuracy, completeness, and timeliness of assigned cash, income, wire, foreign exchange, liquidity pool, custody fee, and other money-movement activities.
Validation of transaction details and authenticity of instructions against approved signature lists for Asia and North America offices.
Timely investigation, correction, escalation, communication, and documentation of assigned cash breaks and processing exceptions.
Consistent adherence to SOX controls, operating procedures, quality standards, approval requirements, and service deadlines.
Effective monitoring, triage, and resolution of requests received through shared group mailboxes.
Quality and completeness of supporting documentation submitted to designated reviewers or approvers.
With Cash Settlements colleagues, maintain reliable daily cash processing, settlement support, cash projections, and books-and-records integrity across Asia and North America portfolios.
With Treasury, portfolio managers, local offices, Reconciliations, custodial banks, and related investment teams, resolve cash and settlement issues and manage stakeholder expectations.
With managers and project partners, improve processes and controls, update SOPs, complete UAT, and support operational initiatives and small workstreams.
With trainers and team members, strengthen onboarding, cross-training, knowledge continuity, functional capability, and overall work quality.
Managing high-volume, time-sensitive cash and income activity while maintaining accuracy, meeting cut-off times, and supporting adequate funding.
Resolving complex cash breaks or payment discrepancies where information may be incomplete or requires coordination across regions, custodians, and internal teams.
Balancing daily processing priorities with intraday call-ups, mailbox inquiries, stakeholder escalations, documentation updates, UAT, projects, and ad hoc assignments.
Adapting to changes in custodial practices, systems, procedures, and controls while maintaining SOX compliance and the integrity of investment records.
Applying experience and judgment to escalated issues, providing professional guidance, and seeking manager or subject matter expert support when an exception falls outside established procedures or authority.
Job level: Career Band 4
Geographic coverage: General Account portfolios and stakeholders across 2 primary regions, Asia and North America
Schedule: 5-day night shift, Monday to Friday, 8:00 p.m. to 5:00 a.m. PHT
Primary location: Quezon City, Philippines
Hybrid Work Set-up: 3 days at the office, 2 days remote
People leadership: 0 direct reports specified; the role provides coaching, professional guidance, and task coordination to less experienced team members
Organizational contribution: May contribute to projects or workstreams and support the resolution of escalated operational matters
Transaction volumes, number of customers supported, and financial or budget impact: To be confirmed by the business
Functional / Product Knowledge
At least 2-3 years of experience in a securities and investment environment
Working knowledge of cash settlements, income processing, wire payments, foreign exchange, liquidity pools, custody fees, intraday cash activities, and General Account books and records
Understanding of end-to-end cash flows, cash projections, reconciliations, custodial processes, and dependencies across investment teams
Experience supporting both Asia and North America investment operations
Working knowledge of Treasury, Reconciliations, portfolio management, and related investment operations processes
Risk & Control Knowledge
Demonstrated ability to operate within SOX requirements, internal controls, approved procedures, signature-verification requirements, and reviewer or approver controls
Ability to identify, escalate, investigate, and resolve operational risk, payment, cash-break, and data-integrity issues
Experience supporting audits, control enhancements, remediation activities, or procedure updates in a regulated financial services environment
Systems & Technology
Proficiency in Microsoft Office applications, particularly Excel
Ability to work across multiple custodial banking portals and investment, accounting, reconciliation, and reporting systems
Proficiency in Bloomberg, Aladdin, Power BI, or Power Apps
Knowledge of Excel macros or VBA
Data & Digital Literacy
Ability to review and validate cash and transaction data, interpret bank statements and reconciliation outputs, and maintain accurate financial, accounting, and reporting records
Strong attention to detail and the ability to use technology effectively in daily operations
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Experience supporting automation, dashboarding, digitization, system enhancements, or operational transformation initiatives
Problem Solving & Analytical Skills
Strong conceptual, diagnostic, analytical, and problem-solving skills
Ability to investigate discrepancies, identify root causes, implement practical corrections, and exercise sound judgment
Ability to assess solutions using data, experience, policies, precedents, and control considerations
Experience identifying or leading process improvements that enhance efficiency, quality, service, or control effectiveness
Stakeholder Management
Excellent written and verbal English communication skills
Strong interpersonal skills and the ability to collaborate effectively across cultures, functions, regions, and external service providers
Ability to manage inquiries, escalations, and stakeholder expectations in a timely and professional manner
Experience supporting local offices, Treasury, portfolio-related stakeholders, custodial banks, vendors, or senior leaders in a matrix organization
Leadership & Behavioral Competencies
Strong ownership, accountability, initiative, teamwork, adaptability, and execution focus
Ability to work independently, manage competing priorities, and deliver accurately in a deadline-oriented environment
Ability to provide professional guidance, coordinate work, and support the development of less experienced team members
Commitment to quality, continuous learning, customer service, and operational excellence
Experience as a subject matter resource, coach, mentor, trainer, project contributor or workstream participant
Bachelor's degree in Finance, Business Management, Management Accounting, Economics, or a related business discipline
At least 2-3 years of relevant experience in securities, investments, cash settlements, or financial-services operations
Relevant professional certification or additional training in investment operations, treasury, project management, process improvement, data, or automation
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid
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