Recommend enhancements to fraud detection rules and monitoring processes.
Support fraud trend analysis and emerging threat assessments.
Monitor effectiveness of fraud controls and identify opportunities for improvement.
Participate in fraud prevention initiatives designed to reduce losses and customer impact.
Fraud Analytics & Reporting
Prepare recurring and ad hoc fraud reports, dashboards, KPIs, and trend analyses.
Analyze fraud losses, recovery rates, alert volumes, investigation turnaround times, and control effectiveness.
Provide actionable insights and recommendations to leadership.
Support data-driven decision making through analysis of fraud patterns and root causes.
Fraud Risk & Control Management
Participate in fraud risk assessments for products, processes, and strategic initiatives.
Identify control gaps and recommend mitigation strategies.
Support testing and validation of fraud controls.
Assist in implementation of new fraud prevention capabilities and technologies.
Contribute to fraud policies, procedures, and playbooks.
Continuous Improvement
Identify opportunities to automate manual processes and improve operational efficiency.
Contribute to fraud transformation initiatives and strategic projects.
Stay informed on emerging fraud trends, scam typologies, and industry best practices.
Act as a subject matter expert and mentor for junior analysts.
Required Qualifications
Undergraduate degree in Business, Finance, Economics, Criminology, Data Analytics, Risk Management, or a related discipline.
3-5+ years of experience in fraud investigations, fraud operations, financial crimes, risk management, banking operations, or compliance.
Knowledge of Canadian banking regulations and fraud management practices.
Experience with fraud analytics, reporting tools, SQL, Power BI, or similar platforms.
Knowledge of Interac, EFT, RTR, digital identity, authentication, and account takeover fraud risks.
Preferred Qualifications
Certified Fraud Examiner (CFE) designation or progress toward obtaining certification.
Experience writing complex queries to efficiently extract and manipulate large amounts of data.
Experience with Python for data manipulation is required.
Strong analytical skills and ability to identify complex fraud patterns.
Experience working with fraud monitoring tools, case management systems, or analytics platforms.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-HYBRID
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
- Referenced Salary Location
- Toronto, Ontario
Working Arrangement
Hybrid
- Salary range is expected to be between
- $73,725.00 CAD - $122,875.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
