Support the preparation and implementation of customer-facing documentation, communication materials, and operational requirements related to product launches.
Monitor implementation progress, identify risks and dependencies, and coordinate with relevant stakeholders to support timely resolution.
Support product launch readiness activities to ensure operational, system, training, and communication requirements are completed before launch.
Assist in managing post-launch activities, production issue resolutions, and enhancement initiatives to support business and customer needs.
Required Qualifications
Bachelor's Degree in Information Technology, Information Systems, Insurance, Actuarial Science, Finance, Business Administration, or a related discipline.
Minimum 5 years of experience in the life insurance industry, preferably in Product Development, Product Management, Product Implementation, Business Analysis, Project Management, or related functions.
Good understanding of life insurance products, operational processes, and system implementation lifecycle.
Experience working with cross-functional teams across business and technology functions.
Strong communication, stakeholder management, and coordination skills.
Strong analytical and problem-solving skills with attention to detail.
Ability to manage multiple priorities and work effectively in a dynamic environment.
Self-motivated, collaborative, and proactive in driving outcomes.
Preferred Qualifications
Experience in life insurance product implementation, policy administration systems, or digital transformation initiatives.
Experience working with multiple stakeholders across Product, Technology, Operations functions.
Experience working with Agile, SDLC, Business Analysis, or Project Management methodologies.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid
