Prepare the electronic renewal mail-out package
Complete the Sold process for renewals which includes updating required systems with sold information and ensuring sold rates are provided to the appropriate Underwriting Support Team for coding
Prepare the pricing calculations on amendment requests.
Support the Underwriter and group office in client servicing
Produce a variety of reports (i.e. Experience, Drug claims, etc…) using Manulife Reporting tools
Research problems, plan changes and contract wording
Produce high quality work that requires great attention to detail
Interact with other Group Benefit areas to resolve issues and/or gather information (i.e. Pricing, Plan Design Services, Sponsor Financial Services, Client Financial Reporting, Client Custom Reporting, and others as needed)
Required Qualifications
Demonstrated knowledge of, and experience with, Group Life and Health concepts, benefits and products
Ability to manage high volumes, fluctuating workloads and multiple priorities within set time constraints
Strong mathematical aptitude - Excellent PC and Microsoft Office skills, specifically Excel (i.e. create pivot tables, perform Vlook-ups)
Strong analytical, strategic and problem-solving ability to recognize issues, outline possible implications and provide solutions - Demonstrated flexibility and judgment in a dynamic, ever-changing environment
Excellent organization and administrative skills
Strong focus on the customer, level of service provided and quality of work
Strong communication skills – written and verbal
Detail oriented
The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.
Basic understanding of accounting principles
Attained, working on, or willing to complete, the GBA designation
Preferred Qualifications
Knowledge of Manulife systems is helpful (i.e. Navigator, ManuConnect)
University degree is preferred
LOMA AND CEBS certification is encouraged and recommended
Other Attributes
Analytical
Resourceful
Detail oriented
Service and client focused
Proactive and independent
Positive and solution oriented
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
- Referenced Salary Location
- Montreal, Quebec
Working Arrangement
Hybrid
- Base salary range is expected to be between
- $52,650.00 CAD - $87,750.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
