ManTech
From ManTech's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Unlock the secrets of intelligence with MANTECH! Join a dynamic team at the forefront of national security, providing advanced solutions to government intelligence agencies. Since 1968, we’ve been solving the toughest challenges with groundbreaking tech. Explore thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now—unleash your potential with MANTECH!
MANTECH seeks a motivated, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX.
SHIFT— Sunday - Thursday 10pm-6am (MD location) or 9pm-5am (Texas location)
Review, assign, reconcile and support the management of service tickets throughout their lifecycle
Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
Help coordinate with IT service providers and communicate outages and plans for recovery
Help provide technical assistance and support for Workflow Management services
Communicate with technicians to determine task assignments
Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
Conducts database research to support ticket requirements
Follows up with other work centers to ensure task completion and task assignment
Monitor and support ticket workflows
Bachelor’s Degree with 2+ years of experience, Associate's Degree with 4 years of relevant experience, High School and 5 years of relevant experience
1+ years of experience with ServiceNow
1+ years of experience/ working with Workflows
Must obtain Security+ Certification witin 6 months after start date
Must have a current/active TS/SCI w/ Poly
Must be able to remain in a stationary position 50% and use repetitive motions
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Communication with co-workers, management and customers, which may involve delivering presentations
Move about freely in a laboratory setting
The projected compensation range for this position is $60,100.00-$99,300.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.
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