Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation
Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams
Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases
Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency
Prioritizing, managing, and resolving multiple incidents under pressure to ensure operational continuity.
Work Shift – Days, Evenings, and Nights openings. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need.
Minimum Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline
Education Substitutions
Four (4) years of additional relevant experience may be substituted for a bachelor’s degree
An associate’s degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of additional relevant experience may be substituted for a bachelor’s degree
AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years’ experience
CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience
AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years’ experience
Other relevant certifications: each may substitute 0.5 years’ experience
Experience in Linux system administration (command-line management, networking, and service operations)
Knowledge of Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification
Experience with ticketing, alerting, and incident response tools
Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences.
Preferred Qualifications
8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+
CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)
Experience with ServiceNow ticketing, alerting, and incident response tools
Experience with ServiceNow Customer Service Management (CSM) module
Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers
Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows
Experience in hybrid or on-prem/cloud integrated environments
Proficiency with Google Workspace or Microsoft Office collaboration tools
Clearance Requirements
An active/current TS/SCI with Polygraph is required for this position.
Physical Requirements
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
The projected compensation range for this position is $97,100.00-$161,900.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.
