Maintain currency of relevant documents and update the Wiki and SharePoint knowledge bases.
Provide support for the escalation and communication of status to agency management and internal customers Familiarity with Reserve Instance, Cost Saving Plans
Diagnose, resolve, and track complex support cases through ServiceNow, phone, and email channels
Provide Tier 1(Help Desk) problem identification, diagnosis, resolution of problems in windows and/or Linux
May require rotational on call support 24/7/365
Minimum Qualifications
Bachelor’s degree in a technical discipline from an accredited college or university with 0 years of experience.
Must possess one active entry level cloud certification (i.e. Azure, AWS, Openstack) or acquire before start date
Security + Certification
Clearance Requirements
Must have a current/active TS/SCI w/ Polygraph.
Physical Requirements
The candidate must be able to move, carry and deliver workstations from inside the office to customer’s desk.
The person in this position must be able to remain in a stationary position 50% of the time.
The projected compensation range for this position is $66,000.00-$109,200.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH’s benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.
