What you have
Prior experience as a host or in a customer-facing role within the hospitality industry is preferred but not required.
Strong communication and interpersonal skills; ability to handle high-pressure situations with grace and professionalism.
Friendly, outgoing, and able to make guests feel welcome and valued.
Familiarity with reservation management systems and basic computer skills.
Flexible schedule, including evenings, weekends, and holidays.
What you’ll do
Guest Reception: Warmly greet and welcome guests as they arrive, providing them with a positive first impression of Elevage Soho Kitchen and Bar.
Reservation Management: Handle reservations via phone, online booking systems, and in-person requests. Maintain an organized reservation system and accommodate special requests when possible.
Seating Coordination: Manage the seating of guests in a timely and efficient manner, balancing table rotation to optimize guest satisfaction and operational flow.
Communication: Collaborate with the restaurant team, including servers and managers, to ensure smooth operations and a seamless guest experience.
Problem Resolution: Respond promptly and professionally to guest concerns or special requests, escalating issues to management as necessary.
Ambassador Role: Uphold the standards and culture of Elevage Soho Kitchen and Bar by providing excellent customer service and maintaining a welcoming atmosphere.
Menu Knowledge: Have a thorough understanding of the restaurant's menu, daily specials, and promotions to answer guest inquiries and enhance their dining experience.
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift and pull 50 lbs.
Ability to communicate clearly
Corrected vision to normal range
Ability to drive/transport self and others
Ability to travel on occasion for meetings
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits except for Medical Insurance and Holiday Pay
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
