High school diploma or equivalent required.
Prior hotel front desk, night audit, or hospitality experience preferred.
Basic accounting or auditing experience is a plus.
Ability to take initiative and work independently with minimal direction
Strong communication skills, both verbal and written
Strong attention to detail and accuracy with numbers.
Excellent customer service and interpersonal skills.
Ability to remain calm, professional, and solution-oriented in all situations.
Proficiency with hotel property management systems (PMS) and basic computer applications (Microsoft Office, email, etc.).
Strong time management and organizational skills.
Integrity and discretion when handling confidential information.
Ability to work overnight shifts, weekends, and holidays as required.
What you’ll do
Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier reports, and guest and house accounts to ensure accuracy; maintain and post daily balances in accordance with established procedures.
Perform all specified day-closing and night audit procedures to prepare the hotel for the next business day, including preliminary reconciliations, detailing transactions, and submitting final reports to accounting and applicable profit centers.
Prepare, review, and distribute accurate daily financial and operational reports for hotel management.
Reconcile cashier reports with the restaurant system each night, researching, resolving, and posting any unresolved tickets from day shifts.
Accurately post charges, collect and verify methods of payment, process payments, and address guest billing inquiries or discrepancies.
Greet and interact with guests in person and over the phone, delivering exceptional, personalized customer service in alignment with Epicurean Hotel standards.
Process overnight check-ins, check-outs, reservations, and mobile arrivals by assigning rooms, producing room keys, escorting guests when appropriate, and assisting with luggage as needed.
Respond to and resolve guest inquiries, requests, and concerns promptly and professionally using established empowerment guidelines.
Monitor hotel activity during overnight hours to ensure guest safety and security; report any suspicious activity or unusual items in guest rooms or common areas to hotel leadership and/or the loss prevention team.
Maintain a clean, organized, and professional front desk environment.
Communicate effectively with other departments regarding guest needs, maintenance issues, and operational concerns.
Adhere to all company policies, procedures, and cash-handling guidelines.
Perform other necessary duties as reasonably assigned by management.
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift and pull 50 lbs.
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to work overnight shifts in a fast-paced hotel environment.
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits, except for Medical Insurance and Holiday Pay
On-Call Associate Benefits
Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
