Assist with guest luggage and receive, store, and deliver both luggage and mail.
Respond to guest inquiries.
Follow scheduled shifts and follow break and lunch requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Report any suspicious activity or unusual items in room.
Report any irregular behavior from guests in public areas and or in room.
Ability to take initiative and handle assignments with limited supervision.
Follow all hotel policies and procedures as outlined in the team member handbook.
Maintain cleanliness and order of work area.
Qualification Standards
Education & Experience
High School diploma or higher
Previous hospitality experience preferred
Previous Opera PMS experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Physical Demands
Ability to sit or stand for extended periods of time.
Ability to bend.
Ability to lift, pull 40 lbs.
Ability to communicate clearly.
Corrected vision to normal range.
Ability to work long hours as needed.
Mental Demands
Make sound judgments quickly.
Work on multiple tasks, making appropriate progress towards deadlines.
Able to work independently, take direction, and provide direction to others.
Manage differing personalities within the office, the hotel, and the community.
Maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high pressure situations.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits, except for Medical Insurance and Holiday Pay
NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
