Proven experience working in a clean, organized, and efficient manner
Ability to take initiative and handle assignments with limited supervision
Experience in handling confidential information
Strong collaboration skills and ability to coordinate with a team
A sense of ownership in everything that you do
What you’ll do
Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.
Interact with guests in a professional manner while sharing hotel knowledge.
Assist guests with luggage needs
Produce room keys for all guests, ensuring guest confidentiality
Respond to guest inquiries, make travel arrangements and reservations
Provide local information for shopping, dining, nightlife, and recreational destinations
Verify charges and collect payment from guests for rooms stays
Assist in coordination between Housekeeping and Front Desk
Report any suspicious activity, unusual items, or irregular behavior to the manager
Other necessary duties as reasonably assigned
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress toward deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits, except for Medical Insurance and Holiday Pay
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
