Support servers by clearing, cleaning, and resetting tables efficiently between courses and after guest departure.
Greet guests with a welcoming and professional attitude.
Provide water service and replenish bread and other table necessities.
Communicate with guests and assist in ensuring their needs are met promptly.
Maintain cleanliness and organization throughout the dining room.
Clear plates, glassware, and utensils from tables as needed.
Wipe down tables and chairs and sweep floors as necessary.
Maintain clean and organized service stations.
Stock service areas with silverware, glassware, plates, napkins, condiments, and other required supplies.
Work closely with kitchen staff to support the timely delivery of food to guests.
Coordinate with servers to ensure food is delivered to the correct table and that special requests are communicated appropriately.
Assist with restaurant setup prior to service, including arranging tables, preparing side stations, and ensuring guest areas are ready for service.
Assist with post-service breakdown, cleaning, stocking, and organization.
Follow all restaurant health, safety, sanitation, and food-handling standards.
Demonstrate positive teamwork and communicate effectively with servers, chefs, managers, and other restaurant staff.
Maintain a professional appearance and demeanor while representing the restaurant.
Adhere to all company policies, procedures, and service standards.
Assist in other areas of restaurant service as directed by management.
Work efficiently in a fast-paced environment while maintaining high standards of guest service.
Qualification Standards
Education and Experience
High school diploma or equivalent preferred.
Previous restaurant or hospitality experience is advantageous but not required.
Previous experience in a similar server assistant, busser, food runner, or restaurant support role is a plus.
Experience in a fine dining, luxury hotel, or upscale restaurant environment is preferred.
Strong customer service and communication skills.
Professional and positive demeanor.
Ability to work effectively in a fast-paced environment.
Strong attention to detail and organization.
Ability to take direction and work effectively as part of a team.
Ability to use technology, including tablets and other service-related devices.
Reliable transportation required.
Open availability, including nights, weekends, and holidays, is required.
Physical Demands
Ability to sit or stand for extended periods of time.
Ability to walk and move throughout the restaurant for extended periods.
Ability to bend, stoop, reach, push, and pull as required.
Ability to lift and pull up to 50 lbs.
Ability to communicate clearly.
Corrected vision to normal range.
Ability to work long hours as needed.
Ability to travel occasionally for meetings or company-related activities.
Ability to safely transport oneself to and from work.
Mental Demands
Makes sound judgments quickly.
Ability to work on multiple tasks while making appropriate progress toward deadlines.
Ability to work independently, take direction, and provide direction when appropriate.
Ability to work effectively with differing personalities within the property, company, and community.
Maintains the highest degree of confidentiality.
Ability to work effectively in stressful, high-pressure situations.
Ability to effectively handle workplace challenges by anticipating, preventing, identifying, and solving problems as necessary.
Demonstrates flexibility and adaptability in a fast-paced hospitality environment.
Maintains a positive and professional attitude while delivering exceptional guest service.
Mainsail Lodging & Development Core Values
We respect individuals while celebrating the rich dimensions of diversity in others.
We believe in the importance of the entrepreneurial spirit and making things happen through proactive behavior.
We require honesty and integrity in everything we do.
We live up to commitments and are first to follow up with our clients and suppliers.
Work is an important part of life and should be fun.
We carry an ownership mentality and conserve the company’s resources with the same vigilance we would use to guard and conserve our own personal resources.
We feel a sense of urgency on all matters related to our clients, investors, guests, and residents.
We understand that achieving customer satisfaction is not enough. To be truly successful, we must strive for customer loyalty by delighting them.
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
