Ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel.
Ensures event area set ups are accurate and presented in a timely manner
Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
Prepare payroll and gratuity reports as required.
Proper closing of banquet checks with appropriate signature of approval as well as completing logbook at the conclusion of functions.
Continuous monitoring of staff appearance, attitude, and degree of professionalism.
Performs service recovery when required to ensure complete guest satisfaction.
Ensure service safety by transporting all equipment in the proper manner.
Gather all equipment necessary to service a function and maintain a clear and immaculate service area.
Understands menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions.
Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
Performs other job-related duties as directed.
Education, Experience and Skill Requirement
Must be able to read, write and speak English. Bi-lingual (English/Spanish) preferred.
Professional demeanor appropriate for a luxury environment.
Effective leadership and communication skills.
Handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Possess outstanding guest services skills, professional presentation and sophisticated communication skills
Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
ServSafe certified.
Must possess a personable, cheerful demeanor, be well groomed and be able to remain calm under pressure.
Qualification Standards
Physical Demands
Ability to lift 20 pounds or more
Ability to sit or stand for extended periods of time
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Benefits
Full-time Associate Benefits
Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
Part-time Associate Benefits
All above-listed benefits, except for Medical Insurance and Holiday Pay
On-Call Associate Benefits
Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
NOTICE: The hotel business functions seven days a week, 24 hours a day. All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
