Experience
- 12+ years in ecommerce
- 3+ years in customer service / contact center operations
- 3+ years managing teams, including supervisors
Industry Preferred
Qualifications
Graduate in any discipline; MBA / PGDM in Marketing, Operations or General Management preferred
General Requirements
- Ecommerce website and store platform management (Shopify, Adobe Commerce or BigCommerce)
- Martech stack: CRM, email/SMS, analytics; nice to have Salesforce Marketing Cloud, Klaviyo or a CDP
- Product line / merchandise management: P&L, inventory, supplier management
- Contact center software and workforce management tools; Salesforce or Zendesk certification is a plus
- GA4, dashboards, margin analysis and service metrics
Our commitment to Diversity, Equity, and Inclusion
At Mahindra and Mahindra Limited, we believe that diversity drives innovation, and inclusion is at the heart of everything we do. We are committed to cultivating a workplace where every individual feels valued, respected, and empowered to thrive.
We are proud to be an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to age, caste, race, religion, color, ethnic origin, gender identity, nationality, physical or mental disability, medical condition, sexual orientation, educational background, marital or domestic partnership status, pregnancy or childbirth, veteran status, citizenship status, ancestry, financial status, or any other personal characteristic protected by applicable law.