Drives and builds strong relationships with customers.
Plans and deploys the understanding of customers' businesses and needs to the Customer Experience Organisation.
Reviews team performance and identifies possible issues in order to provide a better service.
Drives overall continuous improvement opportunities and Change management.
Delivers agreed sales targets based on quote follow up and assigned internal sales customers ensuring a focus on segmentation drivers.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster.
Qualifications
At least 5 years of strong leadership experience in Customer Service
Relevant experience in Shipping, Supply Chain, Logistics or BPO operations
Performance and Change Management skills
Learning Competencies
Talent Building skills
Excellent English communication skills both in written and verbal
Bachelor's Degree graduate
Willing to work on a midshift schedule
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
