Key Responsibilities
Own the onboarding of every new delivery associate at the site, from first day through release to solo route.
Deliver behind-the-wheel certification on box truck equipment and confirm each associate meets the standard before running a route unsupervised.
Train associates on appliance and heavy-bulky delivery execution, including in-home handling, product and property protection, assembly, and customer interaction.
Train associates on the handheld and delivery application, confirming competency rather than attendance.
Train and reinforce DOT rules and regulations, hours of service, and pre-trip and post-trip inspection.
Own safety, damage prevention and claims prevention for the employee delivery teams at the site.
Manage day-to-day performance of the delivery associates: coaching, ride-alongs, corrective action and retention.
Maintain the training and certification record for every associate, so status is evidenced rather than remembered.
Own tool, uniform, handheld and equipment readiness for the delivery teams.
Partner with site leadership and recruiting on candidate evaluation, interviewing and pipeline for the delivery teams.
Scope boundaries
This role does not build routes or assign third-party carrier capacity.
This role does not manage, direct, train or evaluate third-party carriers or their personnel. Carrier relationships remain with site leadership and procurement.
Qualifications and Skills
Has done the job. Time on a delivery truck in heavy-bulky or appliance delivery is the most important qualification for this role.
Appliance and heavy-bulky installation experience, including in-home delivery.
Experience onboarding, certifying or training commercial drivers.
Working knowledge of DOT regulations and hours of service.
Valid driver's license and acceptable motor vehicle record. Able to operate a box truck and demonstrate the standard being taught.
Current DOT medical certification, or ability to obtain.
Must clear First Advantage background screening and all customer-required screening prior to onboarding.
Comfortable coaching adults, including people who have been driving longer than they have.
Strong written and verbal communication, and the organization to maintain a training record that stands up to review.
Internal candidates who came off the truck and worked their way up are strongly encouraged to apply.
Physical Requirements
This role is performed on site and on route. It requires entering and exiting vehicles, standing, walking, bending, reaching, climbing and lifting, including demonstrating safe handling technique with product weighing up to 75 lbs. and team-lifting heavier appliances using approved equipment.
Safety Expectations
Employees are expected to comply with all company safety policies, applicable DOT requirements, OSHA standards, and customer-site safety rules. Employees must immediately report accidents, injuries, unsafe conditions, equipment damage, product damage, and regulatory concerns before leaving the delivery location.
Work Environment
This description reflects the general nature and level of work performed in this role and is not intended to be an exhaustive list of duties. Employees may be required to perform additional responsibilities or support other operational areas based on business needs.
Company Benefits
Medical
Dental
Vision
401k + Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range
$55,000-$70,000
The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
