Key Responsibilities
Manage a portfolio of Integrated Ocean and Supply Chain Management accounts within the Automotive and Industrial vertical.
Serve as the primary point of contact for customers, ensuring a seamless and positive experience throughout the shipment lifecycle.
Coordinate with internal teams to resolve operational issues and meet customer satisfaction targets.
Monitor service levels, transit milestones, and performance metrics to ensure efficient cargo movement.
Proactively identify and prevent service failures while implementing corrective actions and process improvements.
Deliver customized reporting and data insights to support customer cargo performance scorecards.
Analyze trends, identify root causes of performance gaps, and collaborate with stakeholders to implement sustainable solutions.
Maintain high standards of vendor performance to support timely and reliable cargo delivery.
Support the development and onboarding of junior team members through training and knowledge sharing.
Identify opportunities to introduce additional Maersk products and services that support customers' supply chain needs.
Continuously expand knowledge of Maersk solutions and apply best practices to enhance customer outcomes.
Who We Are Looking For
We welcome candidates from diverse backgrounds who are passionate about customer experience, logistics, and operational excellence.
Bachelor's degree or equivalent professional experience.
2 to 5 years of functional experience within transportation, logistics, or supply chain operations.
3 to 5 years of Ocean logistics industry experience, ideally within shipping operations or customer service.
Experience with Supply Chain Management (SCM) and Less than Container Load (LCL) operations is required.
Strong proficiency in Microsoft Office applications, particularly Excel, and experience with data analytics and reporting.
Demonstrated ability to work independently, manage competing priorities, and perform effectively in a fast-paced environment.
Excellent problem-solving, communication, stakeholder management, and conflict resolution skills.
Strong understanding of key performance indicators and experience driving results against defined targets.
Analytical mindset with sound business judgment, operational focus, and financial awareness.
Commitment to delivering exceptional customer service while fostering collaboration across teams.
Additional Information
Location: Charlotte, NC
Employment Type: Full time
Compensation: $60,000-$70,000
Maersk is committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to contribute. We welcome applicants from all backgrounds and encourage individuals with diverse experiences and perspectives to apply.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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